Taco Bell - Ocala

If I could rate this place with a negative score, I certainly would. I'm extremely disappointed. This location has gone downhill over the past six months. The o... read more If I could rate this place with a negative score, I certainly would. I'm extremely disappointed. This location has gone downhill over the past six months. The other day, when I arrived at the drive-thru window to pay, my food was ready—but that's not a good thing when the food is cold. Everything I received was cold and unappetizing, and I spent $25 on meals for my family and myself. I definitely won't be returning anytime soon.

Steak burito for $7 was terrible, threw one away and taco Supreme wasn't worth the bother either. Hadn't been there Ina long while and won't be back. Service wa... read more Steak burito for $7 was terrible, threw one away and taco Supreme wasn't worth the bother either. Hadn't been there Ina long while and won't be back. Service was good. No wonder there was no line!

I ordered a combo with black beans instead of beef (since I'm allergic to soy, which is present in Taco Bell's beef and refried beans), and when I got home, I n... read more I ordered a combo with black beans instead of beef (since I'm allergic to soy, which is present in Taco Bell's beef and refried beans), and when I got home, I noticed they sent regular refried beans instead of black beans. I tried calling the restaurant but got no answer. The one positive was that they remade my order without any issues. However, when I spoke to the store manager, he attempted to shift the blame onto the cashier, claiming she rang it up incorrectly. In reality, it was rung up correctly; I used to work at Taco Bell, so I know how the receipts are supposed to look. It seemed like he just didn't want to take responsibility. It would have been better for him to simply apologize and ensure it doesn't happen again. As a manager at another restaurant chain, I can't imagine trying to blame someone else for a mistake. He really should be let go, as he clearly isn't supportive of his team.

Both quesadillas arrived completely flattened, having been placed at the bottom of the bag with everything piled on top. This caused them to stick to the wrappe... read more Both quesadillas arrived completely flattened, having been placed at the bottom of the bag with everything piled on top. This caused them to stick to the wrappers, making it impossible to enjoy one side. There was hardly any filling inside, which matches the feedback I've seen from other customers about this location. The Crunchwrap Supremes were predominantly filled with vegetables, while the tortillas overshadowed the dish—there was barely any meat and no flavor, and I didn't notice any cheese at all. The soft tacos were passable, but the nacho chips were crushed and tasted stale. The nacho cheese was alright, but it’s tough to ruin that. I attempted to reach out to them before posting this review, but I didn’t get a response. Overall, the meal was definitely not worth the $24.

I went to the drive-thru at this Taco Bell, and it truly exceeded my expectations. They got our whole order correct, which was a refreshing change from my exper... read more I went to the drive-thru at this Taco Bell, and it truly exceeded my expectations. They got our whole order correct, which was a refreshing change from my experience a few weeks ago. I'm a huge fan of the crunchy tacos, and my friend enjoys nearly everything on the menu. Haha!