Cheryl's Cookies - Obetz
Cheryl's Cookies
Description
Cheryl’s Cookies is celebrated for irresistibly soft cookies, buttercream sugar varieties, brownies and reliable gluten-free options, plus tempting assortment and gift boxes. Enthusiastic fans praise flavor and variety, while recurring problems with shipping and customer service — primarily FedEx delays, missed deliveries, poor communication and occasional refusal to refund or redeliver for address errors — undermine the experience. On-site staff are sometimes friendly and efficient, but time-sensitive or office deliveries can be risky.
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I ordered multiple orders on 12/16. Their website said the orders would arrive on 12/23, plenty of time for Christmas. In fact, these orders didn't arrive until 12/27, after Christmas parties had long ended, and family had returned home. They did nothing to ensure that these would arrive on time, they sent them the slowest method despite $16 per order shipping costs paid. Do not trust this company with your holiday or gift needs, they will disappoint you every step of the way.
AWFUL! Ordered almost two weeks before Christmas. Emailed to follow up and found out that my item never shipped and was no longer available but they would ship a comparable replacement. Another 5 days no email reach out to the company we apologize for any inconvenience should we ship a new order It took a half hour of back and forth to get a refund on an item I paid for but never shipped. The cookies are good but not that good. Food: 3
Cheryl's has ruined Christmas yet again! My items were to be delivered between 12/21-12/23. My items are now scheduled to arrive on 12/26, after the guaranteed delivery date. In an emergency pinch and against better judgement, I placed another order that said as long as I ordered within x-hours, it would arrive on 12/24 for a flat rate. That item is now scheduled to arrive on 12/27, well after Christmas. The items are of course intended to be a Christmas gift, and I am now empty-handed. After chatting with customer service for an hour, we were disconnected. I managed to get someone else and asked to speak with a supervisor. I was told that a supervisor would call me. No one has called. I will never use Cheryl's again and I will highly recommend avoiding them! If I had known they had a 1.17 rating out of 5 by the Better Business Bureau and were owned by 1-800-flowers, I wouldn't have bought from them. A complete waste of money.
The cookies are very good, if you like soft cookies. I prefer harder sugar cookies. Yes, they finally arrived. It took FedEx a shameless amount of time to deliver the product. Cheryl's Cookies uses FedEx exclusively, and their service in Ohio has proven unreliable. Until Cheryl's Cookies uses a different shipping service or FedEx becomes more reliable, I will not place further orders. It is unfortunate, because their product is very good. Please note the online complaints about FedEx.
Ordered and paid for guaranteed by Christmas delivery and they were not even shipped until Dec 23rd now won’t arrive until dec 27th!! Horrible customer service! Food: 1 Service: 1 Atmosphere: 1
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