Reviews

Overall Total Score
3.7 out of 5
Very good | 1348 reviews

What Nigel Buck likes about Tim Horton Donuts:
I absolutely adore Tim's, and this was my initial time dining at this establishment. The drinks were as fantastic as always, and I opted for a wrap, which was delicious and reasonably priced. The restaurant was clean and well-organized, with convenient parking and prompt service. My doctor's office is conveniently located nearby, so I plan to arrive early to have time to enjoy a meal at Tim's before my appointment. View all feedback. What C H doesn't like about Tim Horton Donuts:
The staff at this restaurant are incredibly unfriendly and sometimes rude. I often order through the mobile app, and when I pick up my order, they don't even acknowledge me or say anything. They simply place my order on the counter from the back and walk away, even when I thank them. I will not be returning to this establishment. It seems that many customers have had similar experiences with the poor customer service... View all feedback.

Reviews from various websites

Restaurantji
2.8 ★ from 95 reviews
Nigel
11.11.2023 - 13:11

I absolutely adore Tim's, and this was my initial time dining at this establishment. The drinks were as fantastic as always, and I opted for a wrap, which was d...

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C
11.11.2023 - 13:11

The staff at this restaurant are incredibly unfriendly and sometimes rude. I often order through the mobile app, and when I pick up my order, they don't even ac...

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Melita
11.11.2023 - 13:11

I checked Google and it said this place opened at 5am, but I arrived and it was still closed. There were no posted business hours at the location either.

Zenith
11.11.2023 - 13:11

Everything is good but the short height lady working in the morning is so rude and she don’t know how to talk with customers and deal with them. She need to lea...

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Amandeep
11.11.2023 - 13:11

We used to visit this Tim Hortons every day, but there's an elderly woman there who is consistently impolite and doesn't pay proper attention to our orders. Whe...

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Despite positive comments on the food and overall cleanliness of the restaurant, multiple customers have criticized the poor customer service at Tim's. Many have reported the staff being unfriendly, rude, and unresponsive. One customer highlighted an incident where their specific order was not prepared to their liking, attributing it to laziness. Another pointed out the cashier's lack of warmth and friendliness, emphasizing the importance of good customer service in the mornings. The general consensus is that while the food and ambiance may be satisfactory, the lack of proper customer care is a significant issue that needs addressing at this establishment.

Foursquare
3.1 ★ from 31 reviews
Google
3.6 ★ from 570 reviews
Tripadvisor
4.1 ★ from 2 reviews
Int Restaurants
3.9 ★ from 650 reviews

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