Four Points By Sheraton Suites Tampa Airport Westshore

I stayed at this hotel for a family reunion. We booked last minute not knowing if we would be able to attend or not. I booked online with the Military rate. Upon check-in Cuba was eager to not honor the discount. At first, she said because the room was booked in my name and not my husbands it may not work. He handed her his military ID and we were informed it was for active duty military only. He’s a retired veteran. Ok, honest mistake. But it’s her comment after that took me by surprise. We can offer you our regular nightly rate or you can find another hotel. Mind you, we are here for a reunion being held at the hotel. How hard would it have been to honor the military rate as a one time courtesy due to a misunderstanding? Apparently, hospitality is not their specialty.

The hotel is really nice. Four stars because the lobby area and outside of the rooms is VERY humid. I imagine it’s because they have a little tropical garden in the middle of the hotel so they need to keep it humid but when it’s already 100 degrees outside and you want some relief, it’s not fun having to wait till you get to your room for a bit of AC. Also the people who work there can’t be comfortable, sheesh!

My visit was tarnished even before I arrived. On the day of check-in, I received an email from Mary Sauceda, Front Office Manager, at 11:13 a.m. informing me that my card had declined for my stay and further informing me that I had until noon, 12:00 p.m., to contact the hotel or my reservation would be cancelled. I read the email at 12:30 p.m. and was naturally upset because I was already on the road with my daughter and would not have anywhere to stay. I don 't think many people check emails regularly and am thankful that I was strolling mine while getting gas. My business card was frozen, as I keep it frozen to prevent fraudulent charges; that is why the card declined. I contacted Marriott, informed of the email, and provided card information to secure my room. I expressed my disdain for the tone and method of the communication. Marriott is a multi-billion dollar company and I am sure they could utilize a more efficient method of communication if threatening to leave guests potentially stranded, such as a text or push notification via the Bonvoy app. When I arrived at the property, I requested to speak with Mary regarding the tone and method of communication and she argued with me stating that it is hotel policy to secure payment. I replied that the policy that the room must be secured and/or cancelled two (2) days prior to arrival. Nothing in the policy when I reserved stated that my room would be cancelled if not fully paid by noon on the day of arrival. Had Marriott attempted to charge my room two (2) days prior and sent the communication, I would have understood. I would have also had time to unlock my card or make alternate arrangements if needed, prior to the date of arrival. I did not appreciate being blindsided while traveling with my daughter. Instead of listening, Mary was intent to argue at which point, I ended the conversation and informed her that I would just leave my comments in my feedback. She thanked me for the warning!! I only stay with Marriott because of the standards of service, but this location did not act with P.R.I.D.E. and did not work within the principles of the Human Truths. I did not feel like I was at a Marriott based solely on the service. The hotel itself was mediocre. The lobby area was unbearably hot. I initially thought it was because the covered atrium allowed sun to pour through the lobby, but it was stifling even at midnight. The room was a little dated, but seemed clean. It had a closed up, musty smell, but otherwise tolerable. My daughter and I were in town to attend the Beyonce concert. My plan was to stay overnight so that I wouldn 't have to be on the road with my daughter in the middle of the night after the concert. My experience was so horrible that we immediately checked out upon return from the concert. What was most striking was that when I informed the gentleman at the front desk that we were checking out, after midnight with my daughter, his only response was, You don 't get a refund for the night! He didn 't ask how was our stay; he didn 't ask if everything was okay; he made sure I knew the property would keep my money (mostly points) and that was all that was important. It sent the message to me that the property must have problems. I would never stay at this property nor refer anyone to Four Points by Sheraton Suites Tampa Airport Westshore. I honestly would probably avoid all Four Points Sheraton based on this experience. I love Marriott and only stay at Marriott properties but this location felt..less than Marriott.

Hotel it's self was nice. A bit warm in the middle . Awesome view though.Food in the restaurant not good at all very overpriced. Wife's chicken was undercooked and my Philly was really small like maybe 6 inches and burnt .

We've been stayed at this property years ago and stayed again recently, nothing changed, some revenations are needed and part of the main lobby ceiling paint is peeling off. Rooms were clean and comfortable. Check-in staff were dry but fine. Check out lady was amazing and didn't feel like she hates her job : Overall, we would come back again.