Wasabi Hibachi Steak House - Novi

Really bad service, not attentive. the food was good.

Had reservations for 7:30pm. They sat us down at 8:00pm. They then said it would be 2 hours for chef to come cook. Ridiculous.

We showed up 15 minutes before our reservation time, and never got as far as talking to the hostess. The lobby was crowded with other reservations from hours previous and walk-ins. Whoever the hostess was never came to the front in the hour we stood there. Nobody was sat while we stood there. There were waitstaff cashing out tables, but not one person addressed the crowd. They didn't have a system in place to manage their influx load. They should have sat reservations only--that's why people make reservations--and turned the rest of the crowd away or offered carry out. If you're understaffed, short staffed, or overwhelmed that's all the more reason to adhere to a reservation status. Get organized, because all you're going to do is turn-off customers to coming back. We would understand being turned away for not having a reservation. We dont understand why you would have a reservation system and not use it.

We had Mother’s Day reservations and never did get seated. We had to leave and have dinner at a different restaurant. There were lots of people waiting to be seated. It was very unorganized.

If I could give zero stars I would. Made a reservation for 8 people for mother days to get there and find out they were HOURS behind. Why they would continue to take walk ins when they have tons of reservations makes zero sense. This place is trash absolutely ruined Mother’s Day for my family because we had to scramble to find another place to accommodate us for dinner.