Fbi Burgers - Novato

The fries were good the special chicken wings was mid nothing special about them no flavor

The ribs were very very tough. I could not eat them. Actually I ordered the same last night and they were super tender. So I was shocked that they were so tough today

I had better. Burger was dry and I didn't like her bungalow. It was very hot in the restaurant. Nice staff.

Order and was told 10-15 minutes. It took 35 minutes, and the place was empty. Below average veggie burger (but I think I would have ordered the afterlife or Veg Grilled Chik 'n. Onion rings were so greasy that I couldn't finish them. Fries were great, so there are 2 stars and not 1. I don't want to go back.

I would've given this place 4 maybe 5 stars if I was only reviewing the food as the burger and fries were delicious! Unfortunately, I cant say anything about the sweeter side.of.the menu as I ordered an oreo cookie milkshake for $6 plus tax that I never received.....I was extremely disappointed when we arrived home with our food from JJs Burgers and the milkshake had NOT been included. $6 for a milkshake I didn't even get to taste was upsetting but the quality burger helped improve my disappointed. What didn't help was that we ordered the food at the end of the night about 45 minutes before closing and by the time we got our food and drove home the joint was near cloing time so I called JJs immediately and of no one answered. I called back 5 or 6 times in a row but no one ever answered. The following afternoon, I called to inquire about what happened to my milkshake and get a refund (or better yet my milkshake! and when JJs staff answered I told them what had happened and instead of offering an apology, a refund or my milkshake! Instead, the grouchy man on the other end of the line, barked at me that he couldn't hear me, that there was too much noise and rudely hung up! I was parked in my car, by myself when I called JJs, the loud background noise was on their end not mine. I tried calling back once more and again no answer just like the night before. I felt scammed, does this happen to every last patron of the night because they know its almost closing and can get away with it or was this just a simple mistake and bad timing on my part? I'm not sure I'll ever know the answer to that as its very unlikely I will return anytime soon if ever. Great customer service is almost as important as great food but if I had to choose one over the other the food would always win but the poor service has left such a bad taste in my mouth that Im.not sure the food is worth it! Whats sad is the place used to be called Henry's burgers years ago and it was one of our favorite little burger joints so when I saw it had been reopened under a new name and owner I had high hopes it would be just as good......