The Hand And Heart - Nottingham

Excellent pub, brilliant service, friendly atmosphere and what a beautiful pub. Well worth a visit will be back very soon.

What a shame ! Ten people spending £400 plus a lot on drinks before hand were treated like dirt once we complained. Never were we asked during the meal (Sunday lunch how the food was and to be honest when your chatting and enjoying your day with friends you don’t really start putting it together until we’ll into the main. The starters were lovely and no complaints there but, over cooked under seasoned and poor were the general issues. I never re salt or season my meals but yesterday I had to three times re salt, pepper and alps add horse radish mint sauce AND! Mustard to get any flavour. Deep fried stuffing balls and roast Potatoes. Inedible butternut squash wellington and totally fatty and cheap cut of belly pork! Over cooked lamp and beef. Very grey and stiff. Burnt Yorkshire's, and the piste de resistance … cauliflower cheese which was bare flavourless cauliflower in a dish with a luminous yellow cheese sauce , which was confirmed by the chef as squeezy cheese! No matter though. We would of gladly just paid and left but for such a bad attitude of owners/chef. When asked how the food was when clearing ten really still quite full plates on of our party said “do you want the honest answer” they said NO! Told they never had complaints after I tried to explain we all have bad days. They was a definite attitude problem with the owners and a refusal to even consider addressing the problems. Just one butternut squash dish was refunded. I was then told I was disgusting and they wanted me out the premises, after I said that you now have ten complaints in one party. To which the owner/chef also said. The complaints have come from ten people who had been drinking !!!! So apparently spending money in there premises “drinking” means you have no ability to complain I had had two gin and tonics but that point. Turning away what would have eventually been £1000 near as and lots of future business !

Fantastic pub, great interior. Not had food but an excellent range of beers.

Vibrant pub with quirky sandstone features, good real ale selection and friendly staff.

Had a great Sunday lunch. Lovely food, fantastic service and what a venue!! Great ambience!