Mcdonald's - Norwich

I went into this McDonald's at around midnight and was informed by a staff member that the restaurant was closed, and only the drive-thru was operating. Checking online, I found that this McDonald's is supposed to be open 24 hours for both the restaurant and lobby. We then went to the drive-thru and were told to wait because it was updating. This situation was very confusing and frustrating.

I don't usually write reviews for McDonald's, but I have been to a few in my lifetime. On this occasion, I visited with my energetic young son and we sat down to order our food using the app. A kind employee noticed us and brought my son coloring materials, a flag, and interacted with him while I placed our order. This employee really raised the bar for McDonald's service in my eyes. The food we received was surprisingly hot and fresh, making this visit the best McDonald's experience we've had. Thank you to the staff for a great visit.

I am currently on a calorie-restricted diet, so I was pleasantly surprised to find a meal that was not too high in fat. The McChicken Sandwich I ordered was under 400 calories, although the fries were almost as calorie-dense. However, I was disappointed that they still got the kids' Happy Meals wrong - I asked for books but received toys yet again. It seems to be a common problem at this location.

Great to see this place supporting Blue Light Card holders. £1.99 breakfast meal is really handy when you’re short on time!

The problems regarding management has been told and told again to this branch. Yet they refuse and or are incapable of managing the situation to a satisfactory level. Two, just two bays available for click and collect and every time I 've been either a visit in customer has parked there and been allowed to or a deliveroo driver has decided they are too lazy to walk further inside the branch and so parks in one of these bays instead. today in oneof the two disabled bays a huge van was parked! No blue card in it either! Both ofthe two click and collect bays were taken up by cars with no one in them and I had to click one of the two numbers and stand in front of one of the cars and await my order. When I showed the person who bought my order out the problem (Again) I was told they were Sorry about that . No, no, and no again, you are not sorry enough about that. If you genuinely are sorry then you 'd be sorry enough to do something about it. So far you are not sorry enough as the situation is still there month after month after... I would suggest that so solve the problem a manager who is capable enough with the desire enough is placed in the branch in order to take effective measures to ensure this problem is never repeated again. It 's that simple and easy, let 's see you do it Mcdonalds. You can do it but will you do it???? Sorry or just saying sorry???