Mcdonald's - Norwich

Had food from here a few times recently and have been reminded why I haven’t had it in a while. From missing food items to missing parts of the food items you have received (like missing half a bun from a McMuffin I mean COME ON, REALLY?! How can you serve a literal half bun to someone? drinks either seem to be half empty (if you order hot drinks or leaking everywhere if you decide to get a soft beverage. £26 for an upsetting, disappointing and honestly, embarrassing meal. I’ve decided to take time out of my day to express how simply disgusted I am at this service. I don’t know how things like this slip through the gaps. Pay your employees more, get more competent employees and use some of those billions you earn to actually improve customer satisfaction because honestly this is a joke. Pathetic.

High end restaurants have maitredies, low end restaurants have greeters. McDonald's have uniformed security. Says it all really

I didn't go in personally, I order via the McDonald's app, when I say this is disgrace, this is the second time I have ordered via he app and they have got my order wrong, phoned resrurant for told to phone phone Uber driver first time, so phone him to then received nothing but abused from this driver, calling me a idiot, when I contact McDonald's again they said no call Uber, surprise surprise Uber didn't answer! They are very quick to blame each other for mistakes, whole meal missing and a drink wrong!

The customer service at this restaurant was exceptional. My friend and I ordered fizzy drinks, but the machine had malfunctioned and the drinks were flat. A staff member and a young duty manager promptly offered us a free medium strawberry milkshake each as a replacement. Additionally, another staff member kindly offered to take my tray as I was leaving. We left the restaurant feeling very happy, as we are regulars at this branch. Thank you to all the staff for their excellent service.

I am shocked by this mcdonalds. A security guard chased me and my friends into the toilets and shouted in our faces to get out. We were buying food and were all 18+ as I am aware under 18s aren't allowed to dine in after a certain time. It was completely unnecessary, extremely intimidating and hugely uncomfortable. There is no need for that much aggression including slamming doors barging past me and screaming in our faces when we weren't even a metre apart. I feel humiliated as we have been denied of a basic human right.