KFC - Norwich
KFC
Description
The KFC location on Chapelfield showcases a mix of positive and negative reviews. While some customers express disappointment with the subpar food quality and rude service, others praise the speed of delivery and cleanliness. Complaints include uncooked chicken, unprofessional behavior, incorrect orders, and long wait times. On the other hand, some enjoy the fast service, hot and fresh chicken, and clean environment. With varying experiences from customers, the overall impression of this KFC outlet seems to be a mixed bag, with room for improvement in terms of service quality and consistency.
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Feedback
Ordered my food then started looking at the tables (not one without rubbish and packaging on it) the screens for ordering flickered and not visible and then waited 25 minutes for my meal, complained to customer services who gave me a voucher for £10, but on trying to use it in a different one was told it wouldn't work, Complained again to customer service and no reply, I don't normally bother with this sort of stuff but if this is normal I wonder how they are still in business.
Came here for a snack. Buns and wraps not toasted as usual and given no napkins or wipes. Otherwise a good visit and tasty food.
My fries were undercooked and my chicken was overcooked. This meant that the chicken was not juicy, it was tough and dry. This is surprising as they are supposed to be known for their chicken right? Also, some fries were okay but others were not, could tell that they were undercooked. Needless to say, I would not recommend this place.
Very slow service here. And when received meal it was cold Management and staff both useless
Awful experience. They deserve 0. I waited to order for over 15 mins in KFC Chapel field this evening . One of the customer assistant then said they are closed. I asked her why she didn't tell me when I queued up and she started being rude and telling me she can't be in' two places at the same time'. That infuriated me and I told her she will have to serve me, why did she serve others who were in front of me and didn't tell me in time that they had closed than leaving me in the queue. She started threatening me with security and told me she wasn't going to serve. I told her I had nothing to fear, she can bring security. Now I wonder if this has anything to do with Skin Colour?
