Philly's - Norwich

I've stopped at this place many times over the past few years and the food is always good. Today I decided to stop by just before noon time, the hours on the st... read more I've stopped at this place many times over the past few years and the food is always good. Today I decided to stop by just before noon time, the hours on the store said they should have been open. After trying the door and calling the phone a coupletimes I noticed an employee was walking around inside unbothered. By now several other customers had shown up to wait outside.Being on the road for work I could not wait any longer and had to jump back on the highway. Needless to say, I certainly won'tbe going out of my way anymore to stop at Philly's???? Great food, not so great service.

Shantae took my order and made me feel like family.... The food was amazing, the service was excellent read more Shantae took my order and made me feel like family.... The food was amazing, the service was excellent

I came here due to the positive ratings and expected the food to be good. Me and my boyfriend went here for takeout the dining area was dark and seemed closed w... read more I came here due to the positive ratings and expected the food to be good. Me and my boyfriend went here for takeout the dining area was dark and seemed closed we waited about 20min after ordering our food. We got two cheesesteak sandwiches and I got thechicken Buffalo fries for a side. We ate the food right after getting it but it seemed luke warm and not very fresh. The breadwas very soft almost soggy and was falling apart. The cheesesteak was pretty salty a bit too salty for me and my boyfriendstaste. The fries also were very soft and almost soggy even eating them right away. Too much dressing/sauce on the fries otherthen that they were ok. Food was just ok ..nothing great that I would come back for. Maybe their quality has changed due to thepandemic ?but my experience definitely does not reflect all the reviews commenting about great food.

Being from Pennsylvania, I couldn't help but laugh at their claim of having the best Philly cheesesteak. read more Being from Pennsylvania, I couldn't help but laugh at their claim of having the best Philly cheesesteak.

Over the past two years, this place has really gone downhill. I ordered my usual cheesesteak, and when it arrived, I was shocked. There was hardly any meat—most... read more Over the past two years, this place has really gone downhill. I ordered my usual cheesesteak, and when it arrived, I was shocked. There was hardly any meat—mostly just bread. It lacked any real flavor, and the bread, which is supposed to come from Philly, was stale. I won’t be eating here anymore. Please take this review seriously—I’m from Philly and I know what a real cheesesteak tastes like. I hate to leave a negative review, but the food truly deserves it. Philly’s seems to be relying solely on its past reputation now. I would not recommend this place for any steak sandwiches.