Chipotle - Northridge

Recently visited on two different days and serving varied depending on the individual serving. Unfortunately, what was for one taco was split to fill THREE! HAR... read more Recently visited on two different days and serving varied depending on the individual serving. Unfortunately, what was for one taco was split to fill THREE! HARDLY any meat in our tacos. Excuse given was that if too much is served it will break the shell. It was far from breaking the shell. Need a more consistent method for serving adequately! Also they serve women less than men. On another note, all but one team member was absolutely gracious and kind. One gentleman, extremely tall, was arrogant, rude and did not care to listen to our concern.

I have been coming to this Chipotle location for years because I am a local and the food is good and easy to pick up. Over the last six months, every time I've... read more I have been coming to this Chipotle location for years because I am a local and the food is good and easy to pick up. Over the last six months, every time I've been coming to this location there has been an issue. Dirty tables, out of utensils, and employees overcharging me and then having to hold up the line to fix my order. Most recently, I have visited this location for chips and guac and a couple of drinks, and ended up spending forty five minutes in the store because an employee had to refill the aqua frescos drinks. There was no line ahead of me, and when I asked the cashier about the drinks he said he'd refill them. He ended up just standing around the cash register and chatting with his coworkers before looking at me and remembering about refilling the drinks. The drink station was also dirty. My experience with this location has just gotten worse over time, and I don't think I will be revising this place.

I just spoke with Alexis at Chipotle, and she handled a small issue I had very professionally. She addressed my question quickly and efficiently. I really appre... read more I just spoke with Alexis at Chipotle, and she handled a small issue I had very professionally. She addressed my question quickly and efficiently. I really appreciate good customer service, and we need more workers like Alexis!

We got food from this place since it was the closest Chipotle to us, but every time we get food from them something is wrong. Today there was a long thick hair... read more We got food from this place since it was the closest Chipotle to us, but every time we get food from them something is wrong. Today there was a long thick hair in our salad, last time they messed up on our order, the time before that they were missingthings that we ordered and paid for but I found it after I got home. I called them and they told me next time we will make it upto you but the next time I have the manager's name and they said we don't have a person named that in our store. Long storyshort, not the best Chipotle to go to, if you have an option of going to another one, please do so.

Ok i just called chipotle and alexsis answered she was very professional fixed a minor problem and solved my issue i love when workers have a good customer serv... read more Ok i just called chipotle and alexsis answered she was very professional fixed a minor problem and solved my issue i love when workers have a good customer service. We need more customer service workers like alexsis thand you ????