Starr's Pizza - Northampton

Good food, generous portions, fair price, friendly service. That's a win in my book.

Amazing personable service and fantastic food. Great place for lunch. Love the Cuban!

The food was good, but the cashiers wouldn 't let me sit down because I am a minor . Other than that good food and great pricing.

Best place to get pizza and food. Great pizza, great wings, amazing wraps and the best pita pockets I’ve ever had.

Our recent experience with Starr's Pizza left much to be desired, to say the least. What should have been a simple and enjoyable meal turned into a frustrating ordeal that left us feeling unheard and disrespected.First and foremost, the wait time for our delivery was excessively long. After eagerly anticipating our order, we were dismayed to find that not only did Starr's Pizza fail to deliver promptly, but they also managed to deliver the wrong pizza altogether. It was a disheartening start to our dining experience, to say the least.However, what truly compounded our disappointment was the abysmal customer service we encountered when attempting to rectify the situation. Upon calling to inform them of their mistake, instead of offering an apology or attempting to make amends, we were met with hostility and incredulity. The representative on the other end of the line not only refused to acknowledge the error but went so far as to insinuate that we were fabricating the situation. Their demand for proof, coupled with their insistence that we return the incorrect pizza—a pizza that had been sitting open and untouched on our counter for a substantial period—was not only impractical but utterly absurd.To add insult to injury, Starr's Pizza offered us zero compensation for their mistake. Instead of owning up to their error and attempting to salvage the situation, they chose to berate us, with both my wife and I subjected to unnecessary yelling and condescension over the phone.In summary, our experience with Starr's Pizza was nothing short of disappointing. From the prolonged wait time to the delivery of the wrong order, and finally, the atrocious customer service, it was a sequence of failures that left us feeling frustrated and disheartened. Needless to say, we will not be returning to Starr's Pizza, and we strongly caution others against patronizing this establishment.