Tim Hortons - North York Industiral

The staff is extremely rude to the customers. Restrooms are the way dirty having no necessary things. Atmosphere: 1

I recently visited Tim Hortons in Toronto and had an absolutely terrible experience. The customer service was abysmal, with the staff showing a complete lack of interest in helping me. I tried to take advantage of a promotional offer for a sandwich and coffee for $5.49, but the discount didn't work in the app. When I asked for assistance at the cashier, I was met with incompetence and apathy. The cashier was unable to resolve the issue and simply repeated the payment options without even attempting to address my concerns. I was forced to pay almost $9 instead of the advertised $5.49, leaving me feeling ripped off and incredibly dissatisfied. The complete lack of willingness to assist customers is shocking and unacceptable. It's clear that the staff at this Tim Hortons have no regard for customer satisfaction or honoring their own promotions. The level of service at this Tim Hortons is disgraceful and reflects poorly on the entire brand. I've never encountered such incompetence and indifference in any other establishment, even in third world countries. It's a shame that the people of Toronto have become accustomed to such substandard service. I will never be returning to this Tim Hortons and will be sure to share my negative experience with others. Avoid this location at all costs if you value good service and integrity.

Slowest service ever seen in a tim and it was not even busy.

They can never get an order right the first time. Only thing right was the drinks.

The customer service Is bad. The staff gives attitude towards Me specifically and all the other customers. There Is no need to give customers attitude especially if you work a minimum wage job. More related to me, one of the crew members walks to the back room to pull a phone out and show me a lady cooking food but they never show me footage of her giving me the food. What I'm saying in simple terms, is that you are accusing me of nothing you have zero proof. Also from time to time they miss my orders. I pay good money to get my items and for other people. If you guys struggle with big orders I highly suggest you guys hire more staff because this is horrible service that I've seen. Staff doesn't even apologize and they want me to apologize to them. I can see why they are unhappy