The Quail: A Firkin Pub

A good vibe, reasonably priced and helpful staff who are great

Great fun atmosphere, but horrible and rude management who was drinking on the job and made a fool of himself.

I went here after work for some food alone to get a veggie burger after work and I was sexually abused by the staff, accosted and forced to pay up front because I was not with a “larger party”, they charged me $14 for a Sangria when the menu says $12 and refused to correct it even though I always give good tips at restaurants and was actually asked to leave, simply for questioning why they were charging me and billing me, when I intended to get something else and kept taking the menu away. The patty was cold, missing the sauce, and I was sexually harassed and abused by the men simply for sitting at a table, after work, to get a veggie burger that they purposefully didn’t make properly (no burger sauce and cold) and then overcharged me for a drink to insult me as if I wouldn’t tip because I wasn’t with a man. Also, they refused to adjust the bill and purposefully didn’t make the food properly, to waste my time and money, then went out of their way to sexually harass and abuse me for being alone in a pub to just get a late night snack on Black Friday.

One of the best spots in Toronto. Have been to a few private events here, great to rent out for businesses and charity events. Staff are brilliant and if you’re looking for a place to go to dinner or just grab some drinks The Quail is your best bet. Was here when the Maple Leafs broke the first round curse and the whole place went insane. Johnny T popped the roof off and the staff were still able to provide the best service. Hallowed ground for me, will be back!

Terrible service! I've been here 2 times. First time I had to go to the bar to place my order and get the bill, as no server were checking on us. Second time they made a mistake on the bill and wanted to charge me extra for another drink. When I told them this wasn't what I ordered they were trying to trick me. The server came back 3 times each time with an excuse but couldn't make the bill amount right. Tricking the customer is disrespectful. Also the food is always average at Firkin Pubs which is why I usually go for the drinks, the vibe, and the pool.