Baskin-robbins - North York Industiral

17:30;05/24/23Waited like five mins for the man (older, with white beard and hair) to come out. When he did, I asked for a kids size ice cream with sprinkles. He already seemed agitated and had an attitude. Additionally, the amount he put was abysmal and insulting. When it came time to pay I was discussing with my friend if I should get an additional scoop, while gathering my change. I told the worker that I’m gathering my money and that he could serve the people behind me. Immediately he went into a tirade while repeatedly using the word “you people”, saying you guys are cheaters and scammers who always do this. I can only presume he meant black people. I was taken aback as I only told him I’m collecting my change. Because of his insults I told him I’m not getting the ice cream anymore and his abuse increased. He told me “you’re giving your people a bad rep”, among other things. I responded to him nicely and patiently but that did nothing, he kept spewing insults and abuse and calling out my race. I am more baffled than anything, and this man sounds like he has a lot of hate in his heart. Sad! But at least people can now know their ice cream is being scooped by an irate, illogical racist.

BR Ice Cream is my top choice for ice cream globally, although waiting times can be frustrating, even when there are no other customers. The staff lacks friendliness, but the establishment itself is clean and pleasant. Unfortunately, the prices are quite steep.

Ordered a birthday cake for my lovely boy last minute and Baskin Robbins never disappoint me! Staff is friendly and efficient l. Thank you!

Abul helped us customize a rectangle cake for 30 ppl and had it ready in less than 24 hours. He provided exceptional service and everyone enjoyed the flavor he recommended. Thank you very much.

What a wonderful wonderful job of customer service. I was undergoing a colonoscopy and the doctor was very specific that I should not have any fiber. Well by mistake my wife picked up a flavor that said 0 fibre on the main Baskin website but on the container itself it said 2 grams of fibre. Not realizing, i opened it and had a little bit of it when i saw it had 2 grams. My wife went back and explained what happened. I did not think they would take it back but the owner His name is Uzair took the opened container back and my wife exchanged it for another flavor with no fibre. I thought that was exception customer service and Azair should be commended for his wonderful customer service. Thank you so much. Papa J aka Jerry Kleiner