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Contribute FeedbackAt this establishment, customer experiences range dramatically. While some diners rave about friendly service, exceptional food quality, and a welcoming atmosphere, others recount frustrating waits, booking mishaps, and subpar meals. Complaints focus on understaffing leading to long waits, issues with food quality, and disorganization during busy periods. Conversely, highlight moments include joyous celebrations marked by attentive staff, especially the bartender Simon, who earned high praise for enhancing special occasions. Overall, while some patrons leave delighted, many others are left disappointed, suggesting a need for consistent attention to service and dining experience. Proceed with caution.
I had made a reservation and went to the counter to place my order, but there was a long line. Since I had booked early, some customers complained that I had jumped the queue, even though I had not. As a result, the staff member working at the till during carnival night asked me to move to the back of the queue, which I found rude and distressing, especially considering my mental health issues.
The food was excellent, we took advantage of the daytime value menu which was wonderful. The dishes were served promptly and were very hot and tasty. Unfortunately, some of the staff were unfriendly and unwelcoming. Our waitress, however, was delightful, very helpful, and pleasant. Many tables were dirty and not cleared as well. I probably wouldn't come back.
Great spot for lovely food and close to sea and other local attractions. the food was superb and simon the bar tender was absolutely amazing made our stay for my hubby’s birthday that extra bit special i hope simon gets to hear about how much he’s made our day and hopefully the recognition he deserves every pub needs a guy like simon!
Will start by saying the whole experience was an absolute disgrace. Booked this family meal 4 weeks ago, on turning up there, miraculously the booking seemed to have disappeared from there book !!! A table was finally found after lots of disagreements the only problem with this was that the tables found were to small for the size of party so all squeezed together. Was then informed that because we hadn’t booked could not have the festive meal only the carvery which we had to settle for the only problem with this was that most of the veg dishes had run out, meat was so dry you needed a gallon of gravy on it just to eat it. Ran out of Yorkshire puddings so when new batch arrived they were still frozen in the middle. Ordered puddings 2 turned up wrong, 1 didn’t turn up at all. At this point with so much trouble from start to end of meal couldn’t pay and get out of this dirty place quick enough. If you’re looking for a good meal then avoid this place. Disappointing to say the least.
What an enjoyable evening in Brewers Fayre restaurant in Weston super Mare. The food was excellent the staff were too…especially Simon, Debbie Ben who were so helpful pleasant. We will definitely return soon…we all love this place highly recommend it….you will be well looked after!