Reviews
What User likes about Firehouse Subs Lakewood:
Today, I experienced some of the best customer service I have ever received at this restaurant. The young lady assisting me was extremely cheerful and made every customer feel valued. I even took a moment to observe her interactions with others and she treated everyone with the same level of excellence. Although I cannot recall her name, I did mention the time of 12:45pm to her, and other customers also expressed the... View all feedback. What Kathlyn Purdy doesn't like about Firehouse Subs Lakewood:
“Brian” was very unprofessional. I felt very uncomfortable in this store. I just wanted to come in, get my sandwich, and go on about my day. This location should take a customer service course and learn to be nice to the customers or keep your comments to yourself. View all feedback.
Reviews from various websites
The personal is not very welcoming. a baptized customer waited for their orders and the personal would not recognize who the order was ready. they would just pu...
read moreI never had firehouse subs, but I got a gift card for christmas and decided to try it. it was 7:30 and I was the only person there. I went in and was enslaved b...
read moreI was the only customer in the load, no one spoke when I entered, they all cleaned the tables behind the counter, waited a few minutes. then some finally came i...
read moreIt is 18:26 there is no one in this place. there are three employees behind the counter. the one and only weeping that made command was more concerned to eat ic...
read moreCame here today and it was not very busy, but the employees were literally standing there doing nothing. There were customers who had been waiting over an hour...
read moreAt a local Firehouse Subs, customer experiences varied widely. Many diners reported uncomfortable interactions, citing a lack of professionalism and warmth from the staff. Some felt neglected, waiting for orders in silence and even questioning the quality and portion sizes of their sandwiches. However, contrasting this negativity, others praised the exceptional customer service of certain employees who brought cheer and efficiency to the dining experience. Observations highlighted a dedicated manager and a cohesive team that flourished during busy hours. Overall, it seems that while some employees excel in hospitality, others may need training to enhance the overall guest experience.
Today, I experienced some of the best customer service I have ever received at this restaurant. The young lady assisting me was extremely cheerful and made ever...
read moreThis is one of the best Firehouse Subs I have ever been to. There was an employee who seemed to have a passion for his job, possibly a manager. He was dedicated...
read moreAwesome food!! Every time I come thru here during lunch I make a point to stop here.
Love the place. Great food and great people. Go to have a wonderful time and fantastic food!
Look, when the say SMALL sandwich THEY MEAN IT! If you go, get the hook and ladder special. Its plenty for the price... but the roast beef... small is basically...
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