Mcdonald's - North Hertfordshire

I travel around the UK for work but have the pleasure of living in Royston. Unfortunately,this McDonald’s does not contribute to that pleasure. In fact,having tried several dozen different McDonald’s around the uk I can safely say this one is the worst. I have eaten here upwards of 20 times only because it is my local McDonald’s and apparently I have amnesia about how AWFUL it is. Not once have I had a warm chop from this place. Very rarely have I received my correct order. I can only advise, don’t make a trip via Royston for a McDonald’s.

We go to this McDonalds every other Sunday on our way to a family members house, we've been doing this for a few years as it's the only fast food place open around there on a Sunday at the time we go. Almost everytime they mess our order up with items missing. We usually try to check it but we order 5 meals and extras so it's hard to thoroughly check when there's a line of traffic behind you, We usually only realise something is missing when we get to our destination. 9 times out of 10 there is something missing. Its so much that it feels like it's a scam, they can't be that incompetent. After waiting in the bay sometimes they only bring half our food, so then we have to wait ages for the rest whilst the Mc Flurrys are melting and everything else is getting cold. I've never known a McDonalds as bad as this one! They've had so much money out of us where we haven't received the items. How hard can it be to get the order correct!

Coffee all over tables, rubbish on the floor. Generally looks filthy. Toilets had sanity bins overflowing and no loo paper. Attendant just stood by bins doing nothing. Will never return.

If I could give zero I would. A shambles every time I come and everytime regret it! Management so poor, orders always wrong waiting forever, the worst maccies you could go too!

Called into Royston en route from London to Cambridge. Had a very good breakfast (sausage McMuffin, Egg and Cheese McMuffin, pancakes and coffee). Spoke at length to Yvonne who is a lovely lady and a great ambassador for your brand. Keep up the good work Yvonne.