Olive Garden Italian - North Charleston

There was a wait and a lot of empty tables so I guess there’s trouble getting servers. I get that. But not being able to get a fork was a new low. Fortunately we had soup and salad only but still

Their chicken gnocchi soup is addicting! You get a huge salad and a decent side bowl of soup for a good price for take out!

Horrible, horrible service. Placed a to. Go order to be picked up at 4:45. Arrived, checked in and waited 15 minutes. Every time I attempted to call, they would pick up and hang up the phone. At 5:20, I went in to the restaurant and spoke with the girl at the to go desk. They could not find my order. Showed them the confirmation they went to the back and came back with we have no shrimp . FINALLY SPOKE WITH THE manager, Juliannand he was no help but asked if we wanted anything else, he could get the order to us in 15 minutes. The customer service was horrible and I will NEVER order from them again. There was several people who had placed orders and never got their order either. As I type this review, it is currently 5:48!

Let's start with the wait. We've all gone to this olive garden hungry before, just to be told at the door that there will be an hour to 2 hour wait. Usually, most people walk away after hearing that, but this time, we decided to wait since this dinner was for a birthday party. After the long wait, we were seated at a nice table and ordered our never-ending breadsticks for the table. When the breadsticks arrived, they were kind of crunchy and super garlicky. The salads and soups for everyone's meals were also brought out with the breadsticks, but they brought out my entree soup with everyone's side salads and soups. I was going to let it slide and just eat slow, but my soup was cold. I sent it back and asked that it be brought out warm with everyone else's entrees. Little did I know that it would be another 30 to 45 minutes till everyone got entrees. At this point, I had been waiting for food for such a long time that I got a nauseous feeling. Finally everyone's entrees arrived. Thankfully my soup was hot this time but unfortunately the dumplings didn't taste good which is kind of weird because dumplings are great... The menu says that the soups are made from scratch daily but I wasn't getting that feeling from it so I left my soup untouched after a few bites. My friend who was sitting across from me also had to send back her entree because the broccoli wasn't cooked. My boyfriend also had an issue with his food, saying that his chicken tasted burnt and made the whole dish taste the same. At the same time, the restaurant was also getting hotter and stuffier by the minute.The wait staff was friendly, but the wait for a few things was just a little too long. My friends entree that had the uncooked broccoli didn't get back out to her until everyone was done with their meals, so she had to take it to go. And they definitely didn't remake the whole dish they just recooked some broccoli and threw it on top of her existing pasta, so it shouldn't have taken so long. The cake for the birthday girl also took about 20 minutes to come out, and this was after the waiter informed us that the cake of choice was still frozen. We were OK with it being frozen because the birthday girl is young, so she wouldn't care. It's just a little crazy how it took so long for a frozen cake slice to be brought out. Finally we left, but I noticed that a lot of our big party had a full plate left. My boyfriend took his food to go, but he told me it was just to be polite. I definitely left my whole soup there.Please keep in mind that we are a polite and easy to please family, but this Olive Garden failed on so many aspects that I have to leave a bad review so people know not to spend that crazy amount on such poor quality. Id love to have left a good review because id be a happy full person right now, but when the prices are this high for food, you expect quality, and that is not what we received tonight.

Went to Oliver Garden around 1:45pm today (my birthday). Decided I wanted to dine in. Stood up front for 8 minutes waiting for an employer to come seat me. Their walking around looking at me, yet no one came to help me. A Caucasian couple comes in, here comes 2 of the workers trying to seat them. I asked was I a spot on the wall since I was overlooked. Was told they didn't see me and how can they help. I decided then to place an order to go and not dine in..Told them I was going to leave a review, now they come over....we're sorry we really do apologize. Yeah I'm sorry to for how I was treated!