Oscars - North Ayrshire

Soft play staff especially ladies who behaved like a steward or door/man/woman, was explained to me that it was cash only for admittance, had to travel to asda in ardrossan b4 I could get cash, When came back to soft play /car park I c noticed the bouncer n two other members of staff outside smoking ,when the bouncer noticed me she made a beeline to get indoors to serve me/admit me n my autistic child n her friend into oscars soft play ,I was met with a stern whats ur name ,quite ignorantly, so goes in n same three staff members standing staring n obviously talking about me n my daughter, My daughter asked for a slushy and went up to cafe part to wait at least 5mins maybe more whilst all staff members where on phones .my daughter came back upset at way they eventually served her. Personally I will not be back at soft play ,im sure I'm not the first who has complained about this service. Tables around us not cleared or cleaned, this would put people coming back to this establishment because of clique of older bouncer n younger staff ,who I might add where pleasant to me but the bouncer needs to learn certain skills in customer services. Really disappointed in what should have been a fun cpl hours for my daughter turned out to be quite unpleasant. It's not the first time iv had dealings with said older bouncer/door steward person but on this occasion I feel its only right that I write this review,if I and others don't like the experience, then I'm sure a lot of others wouldn't come back for same said reasons.

Food was lovely was there with my family as we always go all the time , service is good always asking if u would like anything else , it’s a busy place so sometimes a bit of a wait but to be expected , overall I’m happy

I went out for dinner on Thursday 8th June with family. We were given a 60 pound gift voucher as a wedding present for oscars as it is a place we love to go for dinner but unfortunately the service was not upto its usual standard. When I went to the bar to ask for the bill the staff member was busy with other customers. Another staff member approached me from outside the bar asking if that was our table and pointed to where we had been sitting. I said yes so she walked to the back area and then came back with the card machine which showed the payment of 81.25. I told her I had 60 pounds on the gift voucher and handed them to her. She told me it was card payment only. I said the vouchers show it is oscars name on them and she still said card payments only and then said the rest of it had to be paid by card. Her tone of voice wasn't friendly at all. I said I knew that. She walked away from me and as she passed a young staff member who was polishing the cutlery, she said something to her and the young girl turned round and stared at me. When the staff member came back, she sat the card machine on the table across from the bar and said there you go and walked away. I paid contactless and the receipt came out and I tore it off as no one was there to do anything but then she appeared as I done that. She didn't say anything so I just walked away. I don't know what her problem was but she just seemed to have a problem because I was paying with vouchers. This has put us off going back to oscars. The staff members name is abigail. I never complain about anyone but I feel this girl needs named as her customer service skills are terrible and I am sure I am not the first to complain about her.

We went for a run in the car and ended up in Oscars for dinner by chance. The food is great, my wife said the fish and chips were the best she has tasted, the steak pie was good too. we will definitely be back...

Oscars were so accommodating when we turned up early for a booking when the child in our party couldn't wait any longer for dinner time! Great selection of food and drink and really lovely staff. Recommend the fajitas!