China Palace - North Ayrshire

Our family have ordered from China Palace for the last few years. We always order through Just Eat. Delivery is always quick and food is delicious.

We were going to be passing by so we ordered a meal for collection, as we haven't been in a while. It is only takeaway only now as the seating has been taken away? We arrived at the time stated when phoned but it wasn't ready, so we had to wait another 10 mins but when we got to the car we realised the curry sauce was missing so we had to go back. When we finally got home, we enjoyed our meals, they were piping hot and great sized portions. The only criticism was the curry sauce tastied peppery? Which I found odd but everything else was great.

Have ordered from here before and they ensured my meal was gluten free (celiac). Phoned to order tonight and was told they are too busy to make anything gluten free. Disgraceful customer service. Will not be back.

I ordered from this restaurant last night and was disappointed to find that the food did not seem to be the same quality as usual. Despite giving them the benefit of the doubt, I decided to order from them again tonight. I ordered my usual honey and chilli shredded chicken with fried rice, but the food took over 90 minutes to be delivered and was incorrect. Instead of my usual dish, I received a black pepper sauce. I called the restaurant and they said they would send out the correct order, but it took nearly an hour for it to arrive. Unfortunately, the second order was still wrong - it had no sticky honey sauce or chillies, just a watery red sauce with carrots and onions. When I called the restaurant again to inquire about the change in quality and incorrect orders, the person on the phone became extremely rude, refused to address my complaint, and hung up on me. Despite attempting to call back multiple times, I received the same dismissive response. As regular customers up until this point, we will be taking our business elsewhere in the future.

Just bought over £45 worth of food and while it was average at best, the thing I found a bit strange was the chicken noodle soup- without chicken. I mean has this restaurant got no pride in what it serves to its customers? Embarrassing and just underlines that they have no interest in their food or their customers, only making money. Will not order from this place again and would advise others to give it a wide berth!