Kfc - Norfolk

I have officially made the switch from KFC to Bojangles because the quality of KFC's chicken has declined since the Colonel passed away. Bojangles' chicken is f... read more I have officially made the switch from KFC to Bojangles because the quality of KFC's chicken has declined since the Colonel passed away. Bojangles' chicken is far superior; it stays crispy and has an outstanding flavor.

Outstanding customer service! On September 12, 2022, Malcom was our cashier, and even though it was a busy time, he remained attentive and efficient. The food w... read more Outstanding customer service! On September 12, 2022, Malcom was our cashier, and even though it was a busy time, he remained attentive and efficient. The food was average—not particularly great, but not poor either.

I spent over $50 at this restaurant, and my order was messed up. They wouldn't even remake it. Don't waste your time and money here; you’re better off going som... read more I spent over $50 at this restaurant, and my order was messed up. They wouldn't even remake it. Don't waste your time and money here; you’re better off going somewhere else.

My cashiers, Miyah and Juwanday, were extremely polite, patient, and very helpful in guiding me through my order. I sincerely appreciate their support! Thank yo... read more My cashiers, Miyah and Juwanday, were extremely polite, patient, and very helpful in guiding me through my order. I sincerely appreciate their support! Thank you both for your assistance!

The food at KFC was quite good, and the wait times were reasonable. However, one area for improvement is the friendliness of the staff. On both of my visits, th... read more The food at KFC was quite good, and the wait times were reasonable. However, one area for improvement is the friendliness of the staff. On both of my visits, the drive-thru cashier seemed somewhat bothered by my presence. The menu offers great options, but better customer service would enhance the overall experience.