Hardee's - Norfolk

I had a terrible experience at this restaurant, which doesn’t accept cash. When I attempted to place an order and handed the cashier a $20 bill, he reacted rude... read more I had a terrible experience at this restaurant, which doesn’t accept cash. When I attempted to place an order and handed the cashier a $20 bill, he reacted rudely and informed me that he couldn’t take it because he didn’t have any change.

This review pertains to my experience at the drive-thru. The line progressed swiftly, and the staff member at the window was courteous, greeting me with a smile... read more This review pertains to my experience at the drive-thru. The line progressed swiftly, and the staff member at the window was courteous, greeting me with a smile. My order was accurate, and the food was delightful.

I wish I could give this place zero stars if that were possible. An employee named Faith completely ignored me when I approached the counter and didn't acknowle... read more I wish I could give this place zero stars if that were possible. An employee named Faith completely ignored me when I approached the counter and didn't acknowledge my presence for a full six minutes. I understand that it can get busy, but that’s still not an acceptable excuse for such poor service. I work in the service industry myself, and this was the worst experience I've ever had. I even recorded the ridiculousness of it all, and the time stamp shows I waited for 4 minutes and 55 seconds (not counting the additional minute I spent realizing she was refusing to take my order). I will never walk into this establishment again. What a disappointment!

The staff at this restaurant is rather rude. When ordering through the drive-thru, they frequently fail to listen to what customers are saying. Instead, they te... read more The staff at this restaurant is rather rude. When ordering through the drive-thru, they frequently fail to listen to what customers are saying. Instead, they tend to make assumptions about the order and can become defensive if you try to correct them. Enhancing their listening skills would significantly improve the overall experience at this location.

I visit this restaurant from time to time. It's not outstanding nor terrible—just an average burger joint. However, I do like that it’s always very clean and ge... read more I visit this restaurant from time to time. It's not outstanding nor terrible—just an average burger joint. However, I do like that it’s always very clean and generally quiet, which makes it a pleasant place for a quick, peaceful meal every now and then.