Panera Bread - Norcross

I placed a to go drink order. just a drink and i waited there for 15 mins for my one drink. there were 5 other people in the whole building very slow. the manager was sitting around chatting and an employee was laying down across chairs. meanwhile i’m standing there waiting for one drink. slowest service and laziest employees i’ve ever seen.

Food is good. Great staff and always a pleasant experience.

Bad day at Panera today.no coffee,no hot water, very bad service. Don't think I'll be back.

Ordered a bread bowl and a $6 smoothie to go.The bread bowl came with barley any soup. The soup cup was small and only half filled. The bread bowl didnt even have the hole cut it in I just got a loaf of bread. The smoothie despite being $6 was smaller than my

Failed customer service. I don’t know if everyone woke up cranky at this location or what the deal was. Husband (Latino) walked in to purchase some soufflés and people here could not be bothered to attend him. Someone (white) walked in after him and was immediately taken care of. Made it seem like because he isn’t white he can’t get kind service. I don’t understand. Then another thing I found to be super petty was that when he finally was attended the soufflés were boxed up as per usual and all of a sudden when handed the bag for our togo order the soufflés are in paper bags. Which let me say is not a problem-BUT to take something that had already been boxed up and touch it again while one was not looking was incredibly suspicious. Nonetheless, he took his order and left. Will not be returning.