Casino Inn - Nogal

It is so unfortunate that I will not be able to have my special event at this beautiful and historic property. Why? Because of the nonexistent customer service skills of Rachel Lewis and Charles Meeks in the Catering and Wedding Coordinator Dept. CONSUMER BEWARE. I 've spent so much time planning (6, almost 7 months! at the direction of Rachel Lewis only for her to waste my time by telling me she will no longer work with me after giving some (much needed constructive feedback. I reach out to her manager, Charles Meeks who contacts me, promises to send over a contract to sign, work directly with him and save the date only to not hear from him again for 2 months!! Then attempt to gaslight me into signing a contract within 24 hours and providing a $700 non-refundable deposit, oh and has Rachel handle the paperwork?? They don 't want to earn your business and are not in the business of apologizing or at least admitting to their mistakes. Charles literally tells me, I 'm not admitting anything. Just sign the contract.

We have visited IMG for years, starting when we lived in Texas. We now live in Arizona and continue our annual summer visits to golf and our friends enjoy the casino. Something happened to the rooms this time. Our 'luxury ' room was large but empty except for the bed and two chairs. Furniture gone. Used to be comfortable chairs. And the closet has disappeared! We stayed four nights and have to bring golf clothing and dinner clothing and NO PLACE to hang clothes. The closet was about 18 wide. We had to take out the ironing board and hang our clothing on that. This is unacceptable in a hotel as nice as IMG (used to be). Our friends said the same. Huge rooms with no furniture to speak of. And no closet space. Please fix this. #2 no daily cleaning service which is ok, but should be able to have extra trash liners on hand. Ran out of clean towels after our 4 night stay. Ran out of coffee as well. No way to get a response for refills. Had to snag supplies off the cleaning cart in the hallway. We love visiting IMG, but help! Fix the issues! Thank you. Paul and Ann Conner

I would recommend getting a room with the lake view. It was stunning! My main complaint is our room was very outdated and a bit musty smelling upon arrival. Also no housekeeping unless requested we stayed 4 nights) I had to call and get some things restocked. Just one day of housekeeping would have been nice. Lots of food options which was great. Casino is small but actually enjoyed that over the chaos of say Vegas. We would stay here again just can’t give 5 stars because of room

Awful. The price does not reflect the condition of the greens. To charge full price is shameful. Cut down all the trees in the middle of the fairways. The staff didn't seem to care, they're probably underpaid.

The suite was unacceptably dirty, run down and outdated even though it was an upgrade. The shower had a smell and significant amounts of what appeared to black mold. The bed had not been vacuumed under causing a clear build up of dust and dirt. The furniture had holes in them, carpet was frayed, curtains torn, bedroom furnishings worn and old. The doorways and closet was in bad need of paint. This outdoor common areas were badly maintained showing rust, dirt and standing areas of water. One customer service rep was extremely friendly while another was quite rude and dismissive.