Belleria Pizza - Niles

I had a truly wonderful experience at this Belleria! Having just moved to the area, I found the staff to be incredibly friendly and very accommodating with all my questions. The food was delicious and reasonably priced. I'm so glad I discovered this place, and I will definitely be ordering from here regularly!

I received a burned pizza, and when I tried to return it, the manager, Joella, at the Niles location actually claimed that this was how their ovens cook the pizza! It's unbelievable! Does she really think customers are that naive? I will never go back!

I reached out to the female manager, who was polite and explained that, due to a computer issue during my last visit, they accidentally processed my order again. She confirmed that I was charged twice and assured me she would resolve the issue and get back to me. However, despite calling about seven times and leaving messages, I've yet to speak with a manager or receive any follow-up. It has been almost a month now, and my money hasn't been refunded. I tried to be patient, understanding that it was their mistake, but it's clear that they have not taken any action to fix it. I will be sure to share my experience with others and let them know about this unresolved issue. Unfortunately, I won't be ordering from this restaurant again, or any Belleria location for that matter.