Wendy's - Newport News

I?ve been here a few times. My stuff never seems fresh. Always barely warm and nuggets always cold. I tried one more time last night. I got halfway through my sandwich and there it was, a strand of hair. It wasn?t mine and I know this because it was under the cheese. I won?t be back that?s for sure. And I?m writing this review here instead of on the website because I?m trying to be nice. I know a lot of negative reports to corporate can cause some issues and I want everyone to keep their employment. I think you all should just be more mindful of what your doing when you?re preparing people food.

Went through drive through during weekend lunch rush. Staff got cars through the drive through very quickly, yet they were still polite when I was at the window. My food was hot and my order was accurate.

Stopped by for a quick evening meal. The baked potato was top notch, the iced tea was tolerable, and while the chili had good taste, it was a bit on the thin side for my likings. Service at the drive-thru was prompt and everything was ready to go almost as soon as I hit the pick up window after ordering.

There was a worker cleaning windows outside while smoking and complaining. I had to pull forward to wait for my food. My sandwich had paper/label in it.

Food with was hot, fresh, quick, and awesome. The customer service quick and friendly. Inside this fast foos location was clean.