Chick-fil-a - Newport News

Wow. Even though there were two lines, I received my food quickly!

I ordered takeout and when I got home, the food was cold even though the restaurant is only 5 minutes away. It was so cold that I had to reheat everything in the microwave because I didn't want to go back. I was very shocked and disappointed.

The dining experience here is always excellent. The service was a bit questionable, as the waitstaff seemed to be distant and not very attentive. If they are not required to wear face masks while serving at this establishment, please do not try to deceive customers by wearing false ones. I do not appreciate the lack of precaution in preventing the spread of COVID-19.

Chick fil a really my experience was so so. And due to the number of customers they get and the time I went I cannot be upset. But the portion of this salad they gave me.i did not know they have salads on the children menu

I currently work in the mall and get chick-fil-a lot. I used to get a smile from a certain employee(named after a flower) and now I get attitude or a fake smile. Only thing I can think of is that she assumes that I'm reusing a cup to get refills. I do not always get my food from this location but choose the one next to Taco Bell, cheaper and quicker service.(when they're not super busy) So I use cup I got from them to get refills. I can pull up how much I spend year to date(Amex card) and don't need her attitude. I have in the past used a coworker cup that got food that day but that was maybe twice.