Mamma Luisa Italiano - Newport

Finally made it for the first time to Mama Luisa.. The minute we walked in, it felt like we were transported somewhere in Italy on a small hill top town .. beautiful, cozy place with lovely music playing in the background…..very lovely stuff and food was beyond any words .. just spectacular ?

We booked the table for ourselves and invited friends to join us don't get me wrong... the food was excellent, the atmosphere very down to earth and homey—just as if you're eating in Mama's home. Homemade pasta, great sauces, well executed. I'm giving three stars because our waitress was so abrupt, unsmiling, and quite frankly rude as to take the enjoyment out of being reconnected with our friends this trip. She made our dining experience awkward tense, turning what should have been a great review to one that sounds a cautionary note—beware.

Visit every time we are in Newport and the food is always a 10!

Absolutely loved our time at Mamma Luisa! It was our first visit, and we fell in love with their pasta vongole. The sauce had a deep, rich flavor that cannot be replicated elsewhere. Prosciutto and cantaloupe dish was just so heavenly! Steak was great, but a little chewy (we requested medium rare . Last but certainly not the least, their desserts were so yummy! I had tiramisu, and my fiancé had a pistachio cream dessert. Of course, we loved both. Our server (Jessica, I think? was so courteous and knowledgeable and took care of us so well! She’s the best. : On the other hand, one of the servers (an older Asian lady was quite rude to this lovely older couple who sat near us. The way she talked to the couple didn’t sit quite right with us. Her speech was curt and did not seem professional. We heard her say that she has worked at the restaurant for 10 years, so I guess her attitude doesn’t come from her lack of experience. She wasn’t our server, but she made us feel quite uncomfortable whenever she was serving the tables next to us. Since she wasn’t our server, we are not taking a star off, though!

I am deeply disappointed on how the restaurant treated us tonight. I am home sick, since we didn’t want to get charged a fee for not showing up, my fiancé went to go pick up food. The attitude and rudeness of the guy at the front desk was unacceptable. He made us get two appetizers and then told us that we had to use the whole giftcard since it’s a one time use. We were also still charged the $50 fee… for a no show.. even though we explained our situation to the owner.. We used to love this restaurant, celebrated our engagement there. We will not be going back.. which is a shame.. if I could give it zero stars I would. Don’t waste your time at this restaurant.