Reviews

Overall Total Score
3.4 out of 5
Good | 2875 reviews

Reviews from various websites

Tripadvisor
2.4 ★ from 41 reviews
hackers89
23.11.2023 - 13:35

Terrible service tonight, I am appalled. I said I didn’t want a drinks holder and was then given one. I was given the wrong drinks. Whilst waiting at the window...

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John
23.11.2023 - 13:35

I don’t understand why all the McDonald’s in south wales are always advertising 24 hours and are closed most of the nights, just take the signs down so the cost...

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Tourist102619
23.11.2023 - 13:35

Visited the Risca Pontymister branch at silly O’clock where Ethan was most attentive and Professional ensuring I had all that a required in a timely manner, kee...

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99zoer
23.11.2023 - 13:35

Wait at least 15 minutes in drive through every time. Terrible service. Worst McDonald's in the area

lukepF1071UT
23.11.2023 - 13:35

Chips always over cooked or been recooked food is not cooked fresh it’s cooked like hour before I use to work here and it very dirty and no effort

This restaurant struggles with inconsistent service and facilities. Customers have reported a strong sewer smell in the restrooms, despite cleanliness efforts, and frustrating wait times for food orders. While some staff members stand out for their exceptional service, others exhibit unprofessional behavior, particularly in handling customer concerns. Instances of cold food and missed items further mar the experience, leading to significant dissatisfaction. Overall, while the food is generally well-received, the service quality varies greatly, indicating a critical need for improved staff training and management oversight to enhance the dining experience.

Google
3.7 ★ from 1454 reviews
James
20.01.2024 - 22:38

Pretty good McDonalds, but check your order before driving home as they often forget an ordered item.

Stephen
20.01.2024 - 22:38

As always cheap and cheerful, a lot of teenagers sat around eating very little.

Katy
20.01.2024 - 22:38

Actual restaurant is fine, but car park is tight and can be difficult to find a space or navigate when busy.

Lee
20.01.2024 - 22:38

Disappointed the milkshake machine was turned off by 8.30pm.

Kathryn
20.01.2024 - 22:38

Once again, the fries were served cold. Even when we requested a second order, they were just as disappointing.

Gastroranking-uk
3.1 ★ from 1380 reviews

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