Tgi Fridays - Newington

Immediately seated asked for booth for my mother and I. Waitress said they want everyone in the bar. Others were seated in the dining but I ignored said more ppl no problem. A family of 4/5 came in 15 mins after us and they’re food order was taken while we waited 30 mins. Waitress literally walked past us to get their order. This place was dead and seen 4 others get their food before us. A man even got his promptly and A couple even left bc they had no one take their order as well. After a hr of no food asked for a check to pay for our drinks waitress said it’s no charge. A light hair pony tail lady stared at us behind the bar the whole time. The waitress with the arm tattoo was very unprofessional. I would never return and now see why it was dead for an afternoon. Hope the management pays more attention to monitor the staff here.

I stopped in for lunch on a Friday around 1pm. The place was not busy. They have limited but nice enough lunch menu with $10 meals. The food and the portion was good. The waitress was really nice. Also, the Cinnabon cheesecake with ice cream is a must.

Out of whim decided to eat here and opt out from Chuck E Cheese food. Once we arrived it took over 5 min to be greeted and then seated. We were the only ones there. We asked for a high chair and the one they brought over was a busted high chair with a broken buckle. My boyfriend went back to exchange it for a better one only to find out the high chair we got was the only one that had a buckle. Our drinks came relatively fast. I ordered the new dragon fruit margarita and it was extremely syrupy. I waited for some time for the waitress to come back or even make her way close enough for me to be able to wave her down. I asked if I could have a sprite at the table so I can mix my drink a bit better. Instead I was brought a mixer with some sprite in it to “do it myself”. More time went on and my drink didn’t taste better but I pushed that factor aside to try and keep open minded. It took an hour to get our food. 2 children's chicken tenders, a southwest chicken sandwich and a whisky burger. The kids food was brought out first with a 20 min waiting period before our other food was brought out. We were never checked on. If we needed something we figured just to get it ourselves at that point (Extra napkins). I caught the waitress as quickly as I could to ask for the check and boxes long before we were finished since I suspected it would take 20 min or so. Id like to believe to consider myself a patient and understanding person and I am absolutely an over tipper when it comes to waiters/waitresses. But there was really no service at all to even begin with. I try to find a reasoning to excuse this behavior but frankly there isn’t one. There was maybe 1 other table in the restaurant and they were not understaffed. Absolutely will never return.

I just stopped in at 2pm. There were 2 other tables occupied. We placed our order, 2 more tables got filled after. 30 minutes later our food had not been served. We followed up with the server who came back with one plate of food because they had made the other order wrong and the third order (which was to go) also had problem. At that point we had to leave because we needed to be somewhere at 2:45. I never thought a quick bite could turn into a disaster. Either the server didn't know what she was doing or the kitchen is understaffed. Either way, we won't be back.

Our waitress was very kind and patient. The only issue was the bartender. He filled the glass up to the top with ice, so when my beverage came, I took 3 sips literally, and it was finished. Needless to say, there wasn't much alcohol to begin with, but it was then watered down with the ice and smothered with the juice. Next time, no ice.