Dunkin' - Feedback

Coffee, Coffee & Tea, Donuts

Reviews

Overall Total Score
3.2 out of 5
Good | 998 reviews

Was Melissa L Call at Dunkin' a mag?
As usual, the drive-thru was busy. However, when we went inside to order, the young man assisted us by placing the order on the cash register instead of using the kiosk. Thank you for your help! Service: Dine-in Meal type: Breakfast Price per person: $1–10 View all feedback.

What Jenny Maurer dislikes about Dunkin':
It's a good coffee shop. The place was quite busy since it was a Saturday morning on a lovely day. Service was a bit slow, but the staff worked hard despite the crowd. The coffee and muffins were exactly what you would expect from Dunkin' Donuts. View all feedback.

Outside Images

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Reviews from various websites

Google

Last update : 12.03.2025

3.5 ★ from 286 reviews
p-g-doctor3
15.11.2023

Fantastic service at the drive thru! Service: Take out Meal type: Breakfast Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Croissant, Egg and Cheese, Muffins, Bagels

emma-quimby-lawyer0
12.03.2025

The staff the kindest and most personable individuals on a consistent basis. Best Dunkin in the southern NH/seacoast area for sure. Service: Take out Meal type: Breakfast Price per person: $1–10

kittay-1
12.03.2025

Bought a large black iced coffee for 3.90 and didn't even get a full cup. It was missing 1/4 cup or more and they refused to add any more coffee because it's company policy. Since I'm not getting half a cup of ice, I lose out on a full cup..? Dunkin has become such a joke. I'm paying 4/coffee at most locations and not even getting it filled up depending on where I go- some places will gladly add more (good customer service!! some nickel dime you (they care more about than you or your feedback . This is one of those locations. I used to work for dunkin my managers would have never allowed me to serve customers something if it wasn't accurate or properly filled up. Most dunkins iced coffees are watered down hence why I don't get ice but it's a bit ridiculous that I can't get the same amount of coffee without ice. The coffee I got already was watered down, too, so if I got ice, it would have been closer to drinking water.

devon-christen-resta
12.03.2025

Asked for a large hot chocolate, they barely filled it up past the halfway point! This photo was taken before I drank any of it. Service: Take out Meal type: Breakfast Price per person: $1–10

richard-von-oeyen
12.03.2025

Service: Dine in Meal type: Brunch Price per person: $10–20 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: Bacon Egg and Cheese

In the bustling realm of Dunkin’ Donuts in New Hampshire, customer experiences vary widely. While some patrons commend the friendly service and promptness at the drive-thru—highlighting delightful breakfast fare like croissants and muffins—others express discontent with disorganized service, insufficient staffing, and issues with kiosk orders. Complaints about upkeep, inconsistent coffee quality, and unprofessional behavior from staff paint a less favorable picture. Amidst the mixed reviews, it’s clear that this location stands out for its warmth and approachability, yet faces challenges in maintaining consistency and efficiency that could deter loyal customers.

Gastroranking-it

Last update : 05.09.2024

4.2 ★ from 30 reviews
daniel-buchbinder
05.09.2024

Great coffee break place, very nice people and place

jesse-stone-engineer
05.09.2024

Good place for Wi-Fi not impressed with anything else.

james-rabideau-1
05.09.2024

4 stars for the improvement, things are definitely getting better here.

ben-quist-1
05.09.2024

Long lines but they always make my coffee the best of any Dunkin.

jennifer-earabino
05.09.2024

I run on Dunks. Would be better if drinks were regulated across the board. Luckily I found a good one

Menu

Last update : 04.09.2022

2.8 ★ from 10 reviews
jaiden-bernier
04.09.2022

Terrible customer service and calculated me $3 for an espresso shot this place is an absolute sweat just going somewhere else

damico-morgana-2
04.09.2022

Worst Dunkin's ever. 20 minutes and saw a dozen people come back with their orders made wrong

cheller-5
04.09.2022

The past 3 experiences I have had at this Newmarket NH have been unbelievable. I always tipped the servers, spoke politely, was patient for my service. The workers there purposely crushed my muffins. I went back the 3rd time and showed them my muffin and requested a new one. Yet, I was still treated poorly as if I was a bother. Why would they treat a paying customer so awful? Terrible customer service to say the least! I took pictures of my muffins to bad I don't know how to post the pics.

gzboncak-2
04.09.2022

I highly recommend this dunkin. Probably the best on the seacoast.

ritchie-fausto
04.09.2022

Always a long line at the drive through. Much quicker to go inside.

Sirved

Last update : 03.02.2024

2.6 ★ from 22 reviews
jean-manni-2
03.02.2024

This used to be our go-to spot, but the coffee just doesn't hit the same anymore. The last time we tried to go, they were closed because they didn't have enough staff.

thomas-gates-1
03.02.2024

Always dirty and short on help..management brings children in and they run amuck

emma-quimby
03.02.2024

The staff at this restaurant are always incredibly friendly and personable. Without a doubt, this Dunkin' location is the best in the southern New Hampshire and seacoast area.

jenny
03.02.2024

It's a good coffee shop. The place was quite busy since it was a Saturday morning on a lovely day. Service was a bit slow, but the staff worked hard despite the crowd. The coffee and muffins were exactly what you would expect from Dunkin' Donuts.

christian-brown-3
03.02.2024

I decided to order from the kiosk for the first time and forgot to add a side of cream for my coffee. When my hot coffee arrived, I had to remind them about the donuts I had already paid for. It felt like my request was an inconvenience to a middle-aged female staff member. When I asked for just one cream for my coffee, I was instructed to go back in line, place a new order, and pay for it separately – all for just a single cream. Because of this experience, I won't be coming back.

Tripadvisor
3.9 ★ from 3 reviews
Yelp
1.1 ★ from 1 reviews
Restaurantguru
3.6 ★ from 285 reviews
Restaurantji
2.8 ★ from 93 reviews
Gastroranking-us
3.6 ★ from 268 reviews

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