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Contribute FeedbackOverall, the restaurant received mixed reviews regarding the new system of food delivery and lack of variety in the menu. Customers were unimpressed with the lack of choice for starters and desserts, as well as the standard quality of the Sunday lunch. However, the staff were praised for their service and promptness, creating a welcoming atmosphere. Despite some disappointment, diners found the food to be nice and the prices acceptable with special offers. The restaurant, located in a business center, was noted for its convenient location. However, there were complaints about the new communal layout and lack of designated dining areas.
Disappointed with the new layout of the communal areas. It was much better when it was a seperate bar and restaurant. We went for a relaxing family birthday meal (our 2 course meal was included in our room rate) and found it to be anything but relaxing. No designated eating areas therefore we were surrounded by drunk, rowdy people knocking our chairs whilst we were trying to eat our food and generally being disruptive. Tables are too close together. The new work space where the bar used to be is a waste of space at the weekend. I think the hotel would benefit from creating a section for people who are having meals and a section for drinks only. There's nowhere else to sit in the hotel for guests. Couldn't fault our meals or the service however will not be returning for food at the hotel, we will just dine elsewhere if we ever stay again.
Food was nice but a bit pricy. Sunday’s are my preferred time to go with the Sunday lunch offers.
I enjoyed my stay this week, I was travelling alone through work and the staff made me feel very welcome. The service was very prompt and the food lovely. I liked the atmosphere in the eating area although it may not be to everyone’s taste, it was bright and busy with people having meals.
We decided not to dine there as it was full of kids shouting running around, we likened it to a blackpool bar on a Saturday afternoon.
Already did a review on facebook, buuut this hotel deserves more reviews on all platforms for the service me and my partner received whilst staying at the hotel in Newcastle!