Dunkin' - Newburgh

This is one of the best Dunkin' Donuts I’ve ever visited. The staff is consistently friendly and accommodating, and they maintain a high level of professionalism. Additionally, the location is convenient for the neighborhood and has a reasonably sized parking lot.

I got a few coffees for myself and some friends, and they were exactly what I ordered. I feel sorry for the new girl who was working alone and seemed unfamiliar with the register and the iced coffee machine. Despite being clearly unprepared for a solo evening shift with no proper training, she remained cheerful and professional. I’m giving 1 star for the poor treatment of employees, 3 stars for the decent coffee quality, but 5 stars for this new employee who kept her cool and did an amazing job under pressure. Keep up the great work!

Great Dunkin very friendly staff and clean bathrooms

The staff was nice and helpful. The store was clean. I didn't have to wait for more than a minute. I was disappointed they didn't have the hot apple cider I wanted, but the hot chocolate was good.

I've consistently found the coffee here to be old, stale, and bitter. That was my third disappointment. I drink my coffee black, and it's so bad that I have to add sugar and creamer just to make it palatable. This isn’t an issue with the coffee itself or with Dunkin' in general, as I've had perfectly fine coffee from other locations. It seems to be specific to this one. I recommend driving an extra two or three miles to find a better spot—this place isn't worth your money.