Bp - Newbridge

I stopped for petrol here at 18:18, Sunday 7th July. Reluctantly filled up £30.41 unleaded on pump 12 (the petrol is much more expensive than elsewhere in west... read more I stopped for petrol here at 18:18, Sunday 7th July. Reluctantly filled up £30.41 unleaded on pump 12 (the petrol is much more expensive than elsewhere in west Lothian but my car was on empty) and I went in to buy a cold drink as I had been outside all day. I saw what looked like two drinks on offer for £2.50 so took them up to the counter, paid with Apple Pay didn’t take a receipt (as I rarely ever do). I walked out and realised my total exceeded £30.41 £2.50 (I paid £34.31 rather than the £32.91 I expected). I went back inside to check the drink offer, and then went up to the till to explain ‘hey I think I’ve been overcharged’. The attitude of the girl (my age or younger) was abhorrent, and once realising it was my mistake but the signage was completely misleading, and her making excuses ‘I don’t make the signs’, arguing with me and brushing me off like I didn’t deserve the time of day, she shouted across the store at me in front of another customer now waiting at the till. It was her and another young guy. I wanted a refund so I asked if a manager was around and was told she was on holiday, I asked the guy who the girl had asked advice from and he just said ‘well I finish in 5 minutes’ and brushed me off. I asked if the girl could take the drinks back and issue a refund, she obliged, I tapped my card for the £3.90 and left. It has not appeared on my account. Not only was there appalling attitudes, playing this down as ‘it’s just juice’ when this is my hard earned money that I spend very frugally, but it has now encroached onto theft. £3.90 is not a lot to some but I’m on minimum wage (I assume like these attendants) just trying to make ends meet. Reading the other reviews, this business needs a serious makeover. I visited late at night many months ago and an older gentleman was lovely, such a shame no other staff like him seem to exist in this place.

Handy but expensive compared to town read more Handy but expensive compared to town

Used the car wash with my BMW X1. Took the rear window wiper clean off. Female staff member at the tills only question was: “Were you in between the two yellow... read more Used the car wash with my BMW X1. Took the rear window wiper clean off. Female staff member at the tills only question was: “Were you in between the two yellow lines?” Seriously, your machine almost destroyed my rear window, body work and wiper... A younger male staff member did come out and help me out, he was much nicer. I wouldn’t recommend using the wiper eating car wash.

Best place to fill up when returning your rental car to the airport. Prices were a little higher than other local garages though. read more Best place to fill up when returning your rental car to the airport. Prices were a little higher than other local garages though.

The Big problem with this petrols station is that itcan easily take 40 minutes to get out. The exit from the forecourt and adjacent roads clogs up, and traffic... read more The Big problem with this petrols station is that itcan easily take 40 minutes to get out. The exit from the forecourt and adjacent roads clogs up, and traffic leaving the forecourt has lowest priority. I've stopped using it because of this.