Dunkin' - Newark

It took forever to place my order at the drive-thru. The employee wasn’t very friendly and simply asked what I wanted without greeting me properly. He also got... read more It took forever to place my order at the drive-thru. The employee wasn’t very friendly and simply asked what I wanted without greeting me properly. He also got my order wrong, and I had to ask him to repeat it. While I was waiting, the woman in front of me started yelling at the staff, saying an employee had been rude to her. The employee responded by closing the payment window, and the customer tapped on it, calling that rude. It was uncomfortable to witness, and since I’d already had a bad experience, I decided to leave with the car behind me. Dunkin, this location has great potential, but you need to improve your customer service with staff who actually care. Although it’s convenient for me, I won’t be coming back.

Drive-thru experience was frustrating. They made my hot latte iced and gave us two completely wrong donuts. We ordered glazed blueberry and chocolate glazed but... read more Drive-thru experience was frustrating. They made my hot latte iced and gave us two completely wrong donuts. We ordered glazed blueberry and chocolate glazed but received two strawberry frosted instead. They corrected the latte but we didn’t notice the donut mix-up until we were already driving away. Not sure how they managed to mess up the entire order.

This is undoubtedly the worst Dunkin' Donuts I've ever been to! I visited on Teacher Appreciation Day, which is prominently advertised on their website. Unfortu... read more This is undoubtedly the worst Dunkin' Donuts I've ever been to! I visited on Teacher Appreciation Day, which is prominently advertised on their website. Unfortunately, the staff was incredibly rude and unfriendly, and we were made to pay for our coffee. When the manager finally approached us, she simply said, "I didn’t receive any notifications about this, so you can just complain." What kind of customer service is that? We tried to be patient, but when we finally received our paid coffee, it tasted stale and bitter. Save yourself the trouble and skip this place!

The late-night shift would really benefit from having donuts available from 11:00 p.m. to 12:00 a.m. read more The late-night shift would really benefit from having donuts available from 11:00 p.m. to 12:00 a.m.

The staff informed me that the restroom was off-limits to customers. I'm frustrated with how 7-11 and Dunkin' Donuts often claim their bathrooms are "out of ser... read more The staff informed me that the restroom was off-limits to customers. I'm frustrated with how 7-11 and Dunkin' Donuts often claim their bathrooms are "out of service," seemingly just to avoid cleaning them or allowing paying customers access. Moving forward, I won't be spending my money at establishments that operate this way.