Braum's Ice Cream Dairy Store - Newalla

There was so much sauce on the hamburger,the patty, tomatoes, onion fell of the bun, good food, goodservice

Bad service they do not give the order that is requested

Ordered a #4 with a large fry and large drink and another meal. I noticed just a large fry and drink and the second meal but he was still editing the screen and told me my total. Go to the first window she starts to tell me the order, I said it should be a #4 and a #13, she said I didn’t take your order I guess that’s what he put. So I pay get my receipt and it’s not right but she didn’t seem to care and it could’ve been fixed then since I repeated what it should hv been. Get to the 2nd window she asks for my receipt didn’t say why. Then hands me a drink then the bag. I have to tell her there’s a 2nd drink even though she has my receipt and it’s on their screen. Still never said why they asked for my receipt but she gave it back. I was going to just ask them to place another order for the burger by itself but decided to just go back around. Both times long lines. I order just the burger this time, get to the first window, she asks what I ordered. I told her she closes the window then walks away. Comes back and says the computer is frozen and closes the window. So I’m sitting there, shift manager comes over they both look at the screen he walks away. Then she says I have to come in because the computer is frozen. I ask if the computer inside works and if they can ring the order up there. She says something about them having to ring it up or some then she tells them on the headset that I was asking about them ringing it up inside. There’s about 5-6 cars behind me none in front at this point. So I just drive around to park. They ended up just ringing people up from the computers at the counter as I see the same person running back and forth. I didn’t make a big deal out of them not getting the order right or even attempting to the first time but I guess I should have so I didn’t have to deal with the headache and waste more time in line. It wasn’t even for me but I just ended up not even eating and gave the person who actually wanted the #4 what I ordered. I didn’t want anything free, just wanted what I ordered. What’s the point of verifying the order at the first window if they can’t fix it? Why not do that when people order?

The clerk at the produce register did not greet me when I walked did not thank me for my PURCHASE! on Saturday 3/2/24 around 2pm

Three separate times and they get my breakfast order wrong each time. Food I do get is regularly fried so long as to be near burnt.