Chipotle Mexican Grill - New York

Those who work here are the most aggressive people. They treat customers badly. very bad service.

Wow.... I ordered 2 burrito bowls with the Boo-rito special online for pickup in store. Even though the online platform told us that our bowls would be ready in 10 min, we arrived to find a mob of people waiting for their orders. Unfortunately, this Chipotle was understaffed and behind schedule. They stopped taking in walk-in customers. I am sympathetic towards the workers but the online Chipotle should not say an order is going to be ready in 10 min when in reality, people waited over an hour for their bowls. Needless to say we walked out. It was absolute chaos in there, workers were slow and there was no way to cancel the online order. So many people walked out frustrated. This place needs to up their wages or better prepare when they expect an influx of customers, and ensure the online platform is synced with the actual customer experience. Will never be ordering from Chipotle again.

Not a good chipotle. New woman started working few weeks ago and she gives the smallest portions of any chipotle I?ve been to. At least 25% less by weight for the same bowl. Not returning to this location

I sat through a 20 minute line thanks to some very slow staff. Upon finally ordering my bowl, the staff gave me the smallest portions I have ever seen at a chipotle location. Certainly will not be returning.

I had a traumatic childhood experience here once. After that, I vowed I would never go back here again. Anyway, I was about 9/10 years old and I ordered a kids meal. They didn?t have the usual container so they put the food in the small containers that they use for sides. I was pretty unhappy as a shy 10 year old and wanted to step up for myself. So I went back into the store and said I was ?unhappy? with the serving size that they provided me. The employees laughed at me and said that it was the same. By then I was extremely embarrassed because everyone was laughing at me. So I went home almost on the verge of tears and I realized that it was not the same amount of food that they usually give. Permanently scarred 10 year old