Panera Bread - New Springfield

Closed at 12:30 and doesn't reopen for an hour? That feels ridiculous. How can a restaurant that serves food be closed during lunchtime? read more Closed at 12:30 and doesn't reopen for an hour? That feels ridiculous. How can a restaurant that serves food be closed during lunchtime?

The staff are rude to their employees and particularly impatient with those in training, especially their manager, Julian, Julie, or Jill. They do not handle si... read more The staff are rude to their employees and particularly impatient with those in training, especially their manager, Julian, Julie, or Jill. They do not handle situations in a professional manner. I even witnessed one employee sneeze in a customer's food before serving it.

This is one of the few stops eastbound on the turnpike. They have a fast checkout kiosk, which is convenient. The staff is friendly, and the service is prompt.... read more This is one of the few stops eastbound on the turnpike. They have a fast checkout kiosk, which is convenient. The staff is friendly, and the service is prompt. The food meets expectations.

Just had a terrible experience here that I wanted to share. Two guys working at the kiosks, huge line at the cashier, I ask the guys at the kiosks whether they... read more Just had a terrible experience here that I wanted to share. Two guys working at the kiosks, huge line at the cashier, I ask the guys at the kiosks whether they were broken and they said no, they were testing them and go ahead and give it a try. Then loomed over my shoulder staring while I’m trying to order. Then the transaction fails and they tell me oh there must be something wrong with my card and there is nothing wrong with the machine. I try again and the transaction fails again. Meanwhile people are staring while the tech insinuates it’s something wrong with my card. They could have just told me it was broken instead of wasting my time and making it a highly embarrassing situation! My card worked fine at the gas station. Besides the kiosk shenanigans, the place was filthy and my hunger wasn’t enough to put me back in the mood to stand in line for Paneras mid breakfast anyway.

Great food and friendly staff as usual! read more Great food and friendly staff as usual!