Mcdonald's - New Smyrna Beach

I will be honest, I am not a fan of McDonald's, (ever! but when the power went off at New Smyrna Beach campground we were staying at, we rushed out to grab the closest thing which ended up being McDonald's in New Symrna Beach, Florida. Although I expected the worst, I was pleasantly surprised that we got our order really fast and for once everything was correct. What I didn't expect was to get a smile on my face when I opened my chicken nuggets....(see the picture . Someone took the time to line up all the nuggets neatly in the box! A big kudos to whoever you are!

Restaurant was busy when you're getting fast food that's usually a good thing as the food will be fresh. Sure enough the fries I ordered were hot and crispy. There were double drive thru intercoms and the staff did a great job at keeping the line moving.

I wanted to stop and take the time to comment on the operations of the McDonalds on State Road #44 in New Smyrna Beach Fl. Please take time to read this review as I have a lifetime of experience in F&B with time spent as a Store GM and Multi-Unit Supervisor of numerous operations. Rarely do I ever take time for a review but when one is this deserving, I do. Over the last couple of decades it has become extremely difficult to witness top level service in a Fast Food establishment and because my first decade or so was in Fast Food, I have a place in my heart for operations that excel. So many operations have so many excuses for why they can’t deliver exceptional service, mainly staffing. That’s why I am so impressed with the daytime operation at the McDonalds on Hwy 44 in New Smyrna Beach. A few months ago I started going to this unit in the early hours, normally between 5am and 7am. Most of the time I only do drive thru. The first thing that caught my attention was the exceptional friendliness of the drive thru staff. Every single time there is a friendly, welcoming person taking your order and even though one of their main goals is fast service, they always have time to be polite and helpful!! As I got to where I came most every morning, the staff started treating me like I was family by asking how I was that day and taking time for short conversation!! Every time you pull up to the window, there is a friendly face with a genuine care. It just starts my day off on a positive note…. Every time! While the hospitality is the most astonishing, the quality of food and the lightening fast speed of service is second to none. After a month or so of visits, I started asking questions about who was in charge of this daytime shift because I wanted to complement the crew. I found that one of the ladies I had been dealing with on most days was in fact the day shift manager; her name is KiKi! What a wonderful person. It is extremely obvious that KiKi’s amazing enthusiasm was so contagious that her example flows throughout the entire staff. I take time to write this review because it is so deserving and it feels great to have a place that has that Old School way of doing things!! I’m sure upper management is aware of this performance but I just had to express it myself. I am unable to make a review of the 2nd shift as I never come during those hours but if it’s anything like the 1st shift, you’ve got an award winning store! It is and always has been about the People and this operation clearly proves that and it sets the example for all of the other restaurant operations that you can still achieve excellence if you stop offering excuses and focus on what matters! Thank you KiKi and staff ! Victor McGhee

ThisMcDonald's was in New Smyrna Florida so the food was much better. I got the fish sandwich and french fries and they were both very good. Titusville Florida McDonald's are absolutely horrible they're the worst.