Cold Stone Creamery - New Port Richey

This location gets busy so I placed an order online for pickup. Was told it would be done at 9:23. I arrived on time and sat in the pickup area. Not a single employee asked who I was picking up for. I waited 10 minutes past my pickup time to politely just let them know I was there and ask about my order. One of the young girls with an attitude stated ?yeah they?re working on it?. She then proceeded to say to another employee ?that girl is saying she placed an order 20 minutes ago. Like okay what am I supppsed to do about it? ??. And after waiting 10 more minutes I finally received my order which come to find out when I got home? was incorrect and contained nuts which I?m ALLERGIC to so yeah very upset is an understatement and the lack of manners was mind blowing

Ummmm can I just give a huge shout out to the girls at cold stone in Trinity?!?!?! Tonight I took my crazy kids there and waited in line for forever they were SLAMMED! When our turn came I looked at her and said hey my kid is super silly can you just make him an ice cream that looks like the beach? She went above and beyond and literally made the beach even with hermit crabs on top of his ice cream! I am super guilty of underestimating young adults and teenagers so I am thankful to be reminded that they can be freaking amazing! I don?t know if this post will ever get back to them, but if it does I will be be ever so grateful, and hey if any of you stop in there, throw a couple extra dollars in their tip jar because they deserve it!

The ice cream is always good, but it is hard to do a pickup order and expect it to be ready in half an hour frame. It always seems to be teenage girls that are frustrated quite quickly, which is understandable for the high order volume. Only one more person could help to get people faster and faster. Hopefully another person can get staff when it is busy to help with the workload. Side note- watch the ice cream manufacturers slide on the greasy floor ain?t exactly the most attractive Lol.

I have been here a few times and let me tell you, they do NOT disappoint! the whipped cream is always so deluxe and fluffy and the cones are so good, and let me tell you, if you love variety, GO HERE!! there is so much delicious ice cream flavors and cones to choose from: regular cone, chocolate dipped cone, sprinkle chocolate cone, etc. so delicious and definitely hope to come back here again in the future <3

I had a wonderful experience at Cold Stone Creamery in Trinity. With so many tempting options to choose from, it was tough to decide what to order. The place was bustling with customers for good reason, and all the ice cream varieties, candies, caramel apples, and cakes looked fresh and amazing! The staff was diligent in serving everyone promptly. I ended up getting a chocolate shake that was delicious to enjoy at home, along with an enormous chocolate peanut butter cup. That peanut butter cup was hands down the best I’ve ever had! While Cold Stone Creamery is a bit on the pricier side, you definitely get your money’s worth. I plan to return in the future, and I highly recommend you give it a try too!