Rancho Viejo - New Hampton

Bean dip has green sauce on top and its not mentioned in the menu nor is it good. We asked for no rice and beans and he said okay, then brought it anyway. We had food dropped off but no one checked on us and one napkin turned into the communal napkin. My daughters hard taco shells disintegrated due to oil and the beans were so watery on the plate it was more a soup. Personally didn't like the rice. The cornona was fine though.

I really love going here, I love the margaritas, and the food is pretty good. But the service is always terrible. Not because they're rude or mean. They're always friendly. But it always takes at least 40 minutes for us to get our food when I go out with friends. Last time it was 30 minutes before they even came to our table, he served us all water, came back 20 minutes later for our food order but never asked our drink orders. We just added our drink orders in with our food orders. We rarely get checked on. I always have to find somebody to get something I might need. Whether it be more salsa, a margarita, some queso, whatever we might need we have to find someone to ask them or wait another 15 minutes until the waiter decides to come back to our table. I'm forgiving of a business if they're super busy or understaffed and it holds up service. But every single time? Literally 5-6 times, repeatedly, the service is horrible. I hope this is something that can be fixed because it is a great restaurant.

Loveeee comming here. Everything is perfect, love the staff, love the food.

Group of six and it took an hour and a half to get served and there was like six more people in there.

I stood inside, waiting for someone to wait on me for 5 minutes before I decided to yell hello into the kitchen (I saw 2 people talking back there), and still no one came. Finally, an employee walks in the front door....and takes another 2 to 3 minutes to wait on me lmao. I have no idea why I waited. At that point, I just ordered a Pina Colada to go, and sweet Jesus, it was another 5-7 minutes. I was the Only customer in Rancho the entire time. So in my opinion the service was a 2/5 at the very best .