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Contribute FeedbackWhile the ambiance of this McDonald’s outlet hints at sophistication, customer experience varies significantly. Many patrons have reported long waits, incorrect orders, and disheartening customer service, including underwhelming portions and frequent machine malfunctions. Complaints about cleanliness arose, particularly regarding unsightly food issues. Conversely, some visitors appreciated the helpful staff and the ability to personalize orders. The menu delivers familiar favorites, but quality seems inconsistent—some found their meals bland and cold. Ultimately, while the outlet offers a casual dining environment, the overall experience leaves a lot to be desired, prompting mixed reviews from an eager clientele.
Placed my order and arrived at the window, somewhere between the person repeating my order back, correctly, and the ticket going through for prep, two drinks managed to disappear from the order. At the window, I said I wanted the missing drinks, which resulted in the woman talking to me like I was trying to pull a fast one on her and knick two soft drinks. So I snapped. She went to get the 4 year old manager who told me I couldn’t have the drinks, that I’d have to go to the back of the line and order again if I wanted them because he wasn’t able to take my money at that particular window. The manager. Mind you I have a crying child in the backseat because suddenly she wasn’t getting her lemonade. Great problem solving skills this lot has (extreme sarcasm). Would leave a big fat ZERO if I could.
Absolute rubbish waited over 20 minutes in the drive-through got the food when they eventually got the order right and the food was cold totally rubbish no good at fast food
Took 20 minutes for a coke in the drive through and they still got it wrong.would not go to this McDonald’s
Drive thru is always slow, order often wrong and never have shakes or ice creams, despite saying I wouldn’t come here again I thought I’d try once more and wish I hadn’t ......
This review is based on my experience on the day and may be different for you. I don’t normally give reviews that criticize, but this time it needed to be done and said. McDonald’s what can you say about a fast food joint that almost everybody loves ? Fast food at its best because of its name and reputation, the kids love these restaurants toys and its convenient. All good reasons to go. I normally only go for breakfast to this restaurant, occasionally for a burger. The problem as I see it is, they have a drive through and this seems to distract and take priority over the person who wants to relax and enjoy their breakfast in the restaurant with all extras to hand. The food that is cooked seems to go straight to the drive through orders, if busy and the person who is waiting in the restaurant has to wait even longer. Even though both have paid their monies. When they do get it right it is the best breakfast outside of a mega greasy spoon fry up. If only they managed to bring together what ever you ordered together, at the same sort of temperature, at the same sort of the time, the food would be even better. Today I had a sausage McMuffin meal. The McMuffin was made first and sat under those bronze hot lights for 5 mins whilst the hash brown was cooked separately for what seemed like ages as they had run out of ready cooked hash browns and no one seemed to be cooking them, and the coffee was lukewarm after being made before any of the others listed. When the hash brown eventually arrived it was way to hot to eat with a lukewarm McMuffin and coffee. This is a normal problem that any famous fast food company chain in the UK seem to have, the inability to to produce a meal as there is always something that ends up being cooked extra as there is insufficient available at order time and is to hot to eat after being brought out later into the meal.Seems to defeat the meaning of fast food. Having been to the states and walked in to a McDonald’s and before I finished asking for what I wanted it was in front of me and I was walking out! We have a lot to learn about fast food in the UK and the true meaning of the wording. Pretty sure the large turnover of staff does not help as there is no continuity of a team working together.Only one bad visit in a number of visits to this food chain but senior management high up who take the bonus, applause for doing nothing really and do nothing to make it a better experience, and not bleed it dry, really need to address this problem of not bringing everything in an order together at the same time. Fish and chip shops can generally do so why can a mega food chain like McD’s not ? How difficult can it really be? Off my soap box now !!! Dot let my one bad experience out you off.
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