KFC - New Castle

The food was tasty, but it appears the manager feels they aren't ready to permit indoor dining yet. We've been traveling up and down the coast for the last few... read more The food was tasty, but it appears the manager feels they aren't ready to permit indoor dining yet. We've been traveling up and down the coast for the last few days, and this was the only place that wouldn't let us eat inside. Is anyone following the news? Where is the owner, aside from trying to cut costs? It's time to explore better options.

I've tried to visit this restaurant three times, and this time I chose to go through the drive-thru. Unfortunately, the manager was incredibly rude. She stated... read more I've tried to visit this restaurant three times, and this time I chose to go through the drive-thru. Unfortunately, the manager was incredibly rude. She stated that we weren't detected by her sensor and had a condescending attitude, as if we were inconveniencing her despite there being no customers in the drive-thru or inside the restaurant. I placed my order, and while the food was decent, I felt so disrespected that I called corporate, only to learn that they were closed. I'll be calling again on Monday morning. KFC really needs to pay attention to these reviews and reconsider the staff they have, especially since many people are voicing concerns about this same manager!

Ordered 2 PC thigh drumstick Xtra crispy mash with gravy , corn and separate Xtra crispy breast.. I got 2 over cooked thighs dry as dirt that looked like it was... read more Ordered 2 PC thigh drumstick Xtra crispy mash with gravy , corn and separate Xtra crispy breast.. I got 2 over cooked thighs dry as dirt that looked like it was dropped and scooped up off floor.. the breast was over cooked and dry and original not Xtra crispy. No mash with gravy and the Mac cheese was more like liquid cheese.. only decent part of the order was the corn.. this location has went down hill in worse way.. they don't care what you order or how they will just grab what ever is available period regardless how it is cooked over or under but never right!!! Tried this 2 separate times and both times different times of day were awful!

This is the worst kfc location in Delaware! Everytime I go through the drive thru I have to park along the side because the food is not ready and they want to t... read more This is the worst kfc location in Delaware! Everytime I go through the drive thru I have to park along the side because the food is not ready and they want to take a bunch of orders. The worst customer service I’ve experienced they need to train their workers they are rude and very unprofessional this isn’t the first time but it will be my last time! Even McDonalds provides better customer service like this is ridiculous i won’t ever be returning! Also for the kids meal they gave my child a half empty bag of fries like I started to go back inside but just didn’t even feel like dealing with it just never let again!

I love their chicken. read more I love their chicken.