Guzman Y Gomez Narellan

Came in tonight ordered food sat down with 4 other people, their first mistake was doing all on the one table. After waiting for 15mins food finally came, 4 separate receipts yet food was missing. After not eating my food trying to get to an outcome as to what happen which ended up being the cashiers fault for not putting in the extra food when it was repeated twice did not one person apologise for the mistake or offer even the slightest of compensation. If your after service in the slightest after paying over $100 go to 7/11. My wife found a hair and she literally threw up in her food and spat out whatever was in her mouth even then they didn't believe me they wanted me to bring it them and like 3rd class trash go through it. Why would I bother going to that level if it was a lie. By the time I sorted everything out sat to eat my food was cold I ate less than quarter of it and was turned off. They couldve said do you want a fresh one made or even an apology but they simply ignored me. After demanding a refund after multiple times they asked me to prove I only had less than a quarter so i took it to them but they still said I had eaten it. All in all I got a refund for it but not without fighting for it and even after all of that not even an apology. Plain rudeness, ignorance and disgust. Still wouldn't even accept wrong doing and cop it on the chin.. DON'T EAT HERE. It's a disgrace. Drive 20mins to Wetherill Park and actually enjoy it.

A lot different to other Guzman chains. Portions were smaller with minimal filling. The flavour wasn't the same either, the hard taco had patchy sections where there was too much seasoning and other areas had none. I haven't experienced that at any other guzmans. If I had my first Guzman experience here, I would never try the brand again. Definitely needs work on quality, preparation and filling.

It was pretty goof Food: 5 Service: 3 Atmosphere: 4

Received mini nachos from narellan store, have ordered from there many times opened food 3 small pieces of meat no sour cream a few corn chips phoned store manager couldnt offer a refund told me to contact through uber eats couldnt submit complaint WHAT A WASTE OF MONEY NARELLAN STORE IS **** Service: Delivery Food: 1 Service: 1

Cold food . Rice was under cook Service: Dine in Meal type: Dinner Price per person: A$20–40 Food: 1 Service: 1 Atmosphere: 1