Inn On Fifth - Naples

Our host managed to recover within hours the cellphone left by a guest hours previously in the Salerno train station!!! A truly caring host.?Rooms: All rooms were artistically appointed and comfortable.Walkability: Handy to train station and Alibus stop.

Excellent experience. Fitness center is a bit dated

Ok let me start by saying this is probably my 5th or 6th time here. We have stayed in club level and we have stayed on the pool building side. We come back because we always felt we were treated so well no matter which side we stayed on. I booked a pool view patio suite. Although the patio is very nice and can fit a group of like 6 people the view of the pool is non-existent. False advertising. The AC was not working efficiently and only the fan was running. We called front desk and maintenance came up. He was in our room for 15-20 mins. Said only the fan was running and he reset it we needed to give it 15 minutes. 30 minutes later the air coming out of the vent was still fan only not cold at all. We called the front desk and we were moved right before our dinner reservations with friends to a room on the same floor. It was not as big and furthermore I went from a large outdoor patio to no balcony at all and a view of a rundown parking garage. I stopped at the front desk before dinner and the girl Holla said there was nothing she can do tonight for me. I asked her to write down what had occurred and to include that she could not help me a paying customer. She fought with me but finally wrote the summary. The next morning I wake up to a coffee maker of only decaf pods. As petty as that is it was just another thing that went wrong. I went back down to the front desk and thankfully Maxwell the manager was on shift and he was a breath of fresh air. Thank you Maxwell for being so understanding. He moved us to the club level. He was very empathetic to our experience thus far. Hola could learn from him. We were moved immediately with the help of a valet. Alec the director of services called me later that day and was also empathetic and understood my frustration. They did do their best to make things right. Unfortunately our AC broke in the new room. I advised a staff member that was serving breakfast on the club level and she called for help. She did tell me the AC problems have been an issue lately. It was hot in the hallways. I advised Maxwell of this upon my checkout. When you are charging a premium for a luxurious experience then the basic need of AC should be priority and the next basic need of customer service should be the next priority. Holla needs training. I don't know if I will be back. I think will follow some other reviews to see if things improve before I go back. However Maxwell and Alec rock. Thank you gentlemen.

Have been concierge level suites customers at The Inn for many years. Since new owners Noble House took over a while ago the service and rooms have deteriorated significantly. Our stay last week was the worst ever at The Inn. I doubt we will be there again anytime soon or ever. Never complained in the years going to this hotel until now. Not a good hotel experience last week

We're not pleased about daily resort fees of $30 that the new owners instituted. Our room was not in the best location. Apparently, it was right above the delivery access and were awakened each morning by trucks before 7 am. The staff is friendly and professional. The free local shuttle is a plus to visit the beach and restaurants. We have stayed here several times and always enjoyed our time however the resort fee and deliveries will have us looking elsewhere.Walkability: Several great restaurants and the beach are within walking distance.