Panera Bread - Naperville

Soup, Salads, Coffee
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Panera Bread

Panera Bread
2.9 / 5 (139 reviews)

Description

At Panera Bread, patrons face a blend of disappointments and small triumphs. The quality of food, including underwhelming portion sizes and frequent order mistakes, often fails to justify the prices. While the unlimited sip program draws regulars for coffee, they frequently encounter cleanliness issues and inadequate seating. Despite these challenges, the store manager, Ms. Hannah, receives praise for her positive demeanor and customer service amidst corporate shortcomings. Diners seeking a quick pick-up may find some satisfaction, but for those hoping for a pleasant dine-in experience, it’s best to approach with prepared expectations.

Last update: 17.01.2026 from: Keshawn

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★ 2.9 / 5 from 139 reviews
joanne-becker-2
13.09.2022

My usual spot to grab coffee since signing up for their unlimited sip program. The place is always busy which is good and challenging at times to find a clean spot to sit. Bathrooms are usually worse off and have reported it almost every single time I have gone in along with company surveys. For quick pick-up, not a bad place but for dine in, just come prepared.

jackeline-schulist
13.09.2022

If you enjoy bread-heavy breakfast sandwiches, then these sandwiches are tasty. However, they only come with a small portion of egg, which seems to be a cost-cutting measure by the restaurant. It's disappointing that they don't include more egg, as it would improve the overall quality of the sandwich. Perhaps this is why the restaurant isn't busy in the mornings. Overall, it's frustrating when restaurants prioritize saving money over providing a more satisfying meal.

mamedova-mzia
13.09.2022

Paying $7 for a child-sized portion of mac and cheese with a stale baguette was disappointing. The tuna salad sandwich was lacking in salad and had too much dressing. The chicken sandwich wasn't worth purchasing again. The overall quality of the food did not match the price.

nbraun-6
13.09.2022

I have never seen a place as dirty as this. Not a single table was clean, with food and garbage strewn everywhere. It was absolutely disgusting.

jackeline-schulist
13.09.2022

First let’s be observant and honest through that This store is challenged store due to lack of blessings from the corporate HQ.Kudos to the store manager Ms. Hannah who runs it with a huge smile to her customers, besides all the challenges she faces here! Panera needs to hire more managers like her, as a benchmark to their hiring process

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