Dunkin' - Naperville

#26 - Cafés - Naperville, Coffee, Donuts
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Dunkin'

Dunkin'
3.5 / 5 (290 reviews)

Description

Dunkin' Donuts locations can be hit or miss, and recent experiences highlight this variability. While some patrons rave about friendly staff, delicious coffee, and excellent service with unique offerings like a happy hour for drinks, others share disheartening tales of poor service, stale donuts, and unwelcoming atmospheres. Reports of staff being indifferent and rude overshadow the positive reviews, with numerous customers expressing disappointment in both product quality and customer interaction. As quality assurance becomes increasingly important, this establishment must focus on consistency to truly uphold the Dunkin' brand standard and retain loyal customers.

Last update: 13.05.2026 from: Josh

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★ 3.5 / 5 from 290 reviews
josh
19.08.2024

If I could give negative stars I would. Worst Dunkin I have ever been to and I have been to some pretty sketchy ones. Donuts tasted at least a week old and were very chewy and stale. Might as well have slapped some glaze on some cardboard and bagged it up. Biggest waste of money and gas. Didn't have most of the donuts I even wanted to top it off. Hopefully they can get their act together because not only are they an embarrassment to the Dunkin brand but also to the overall donut family. The donu … – show

syed-q-2
19.08.2024

Girl had tons of attitude.. was no help.

diego-o-lawyer145
19.08.2024

The cashier at the counter was extremely friendly and helpful. I highly recommend this place because they provide a lot of information about the food they serve, and their donuts are fantastic. They truly go above and beyond to ensure satisfaction. Plus, their coffee is delightful. I will definitely keep coming back. I've consistently received outstanding service at this Dunkin' Donuts location.

natasha-p-farmer980
19.08.2024

If I could give 0 stars, I would. This is the 2nd time I've been there and they are the most ignorant and rudest people ever!! Always wanting to get smart and sarcastic with the customers. One second they don't ask anything, get your order and give it.....the next they ask all these questions, that have never been asked before, and then wanna get rude with you when you dont know how to answer. I didn't tell you to work at the place, didn't fill out your job application and didn't force you to ac … – show

jeremy-b-pilot6
19.08.2024

This is one of the best Dunkin' Donuts locations in the Chicagoland area. Whether you go through the drive-thru or head inside, the coffee is consistently exceptional. The quality is always outstanding, and the service is friendly and welcoming. The interior is kept clean, making it a pleasant place to visit. In fact, I often skip a closer Dunkin' Donuts because I prefer this one over most others.

FAQ

The restaurant also accepts credit cards from the common providers for payment.

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