Taco Bell - Murphy

NEVER EVER GO TO THIS TACO BELL. We went in and they said they didn’t wanna serve us which was the first red flag, so we ordered on the kiosk (the ordering mach... read more NEVER EVER GO TO THIS TACO BELL. We went in and they said they didn’t wanna serve us which was the first red flag, so we ordered on the kiosk (the ordering machine) we payed credit on the kiosk. We waited 40 minutes inside and they still haven’t served us. Suddenly they said “Please get out and go to the drive thru” so we did. We waited there for so long and when we finally got to the window the server had the audacity to say “why are you here???” And it was in a disrespectful tone. We asked for our orders and then we found out that they didn’t even make our order even tho we ordered it 1-2 hours ago and they said “I don’t have the right to serve you anyway” and locked the window . As I said we paid on the kiosk with card. So we left the Taco Bell without our food AND our money. And they also refused to give us a refund when we asked for one. They also started recording us for no reason when they were the ones being disrespectful. we just wanted our food but in the end of the day we left with no food and lost our money.

They should close this place down. Have never had a pleasant experience. Sometimes the entire order is wrong, sometimes items missing, sometimes more than 30 mi... read more They should close this place down. Have never had a pleasant experience. Sometimes the entire order is wrong, sometimes items missing, sometimes more than 30 minutes wait time in drive through. Person at the drive thru repeats the entire order to you for varification and hands you a wrong order. Come on man! What is corporate doing to address the issue? Can't give zero stars so giving one but they don't deserve it. The manager does not bother to come talk to the customer after messing up an order. And the team member recommends going to other Taco Bell location. They should all be fired. I am calling corporate. Thus is ridiculous.

I received an order with meat when I ordered vegetarian. No big deal. I went with my receipt and food items to have it corrected and the staff became very irate... read more I received an order with meat when I ordered vegetarian. No big deal. I went with my receipt and food items to have it corrected and the staff became very irate with me. They asked me for proof of purchase and the food items. Again, that’s fine. I have worked in food service mistakes happen. I calmly spoke and said I understood they were busy and just requested a refund instead of having them make the items again since they were busy. The staff member (not running the register) stomped off with my receipt said “Fine even better” and angrily plugged it in to their system and said “we don’t have time for this” and then told the register employee to open the register and give me cash. When the other member asked for the key she got even angrier. I am still unsure why there was a need to be so upset- I didn’t even ask for the items to be remade. It was also an understandable mistake but I really did not appreciate how I was treated tonight for returning an incorrect order.

It's Taco Bell, we all know what quality is to be expected. Order is always accurate. Speed is always decent. They seem to sell quickly from limited items. A gr... read more It's Taco Bell, we all know what quality is to be expected. Order is always accurate. Speed is always decent. They seem to sell quickly from limited items. A great location.

I placed my dinner order for pick-up at the restaurant around 5:30 pm. By 6 pm, they called me to say they were out of all non-alcoholic drinks except Pepsi. We... read more I placed my dinner order for pick-up at the restaurant around 5:30 pm. By 6 pm, they called me to say they were out of all non-alcoholic drinks except Pepsi. We sorted that out, and they called me again at 7:30 pm to inform me they had lost my order. When I asked to speak to a manager, it took three employees before I could reach one. I had to pick up my food in person. This was the worst customer service experience I have ever had with a fast food restaurant.